Sogolytics Study Examines Patient Experience Gaps in Telehealth Adoption

Research study finds adoption of telehealth faces barriers to success.

HERNDON, Va., April 26, 2024 /PRNewswire-PRWeb/ -- Leading research and experience management firm Sogolytics has released an original study examining the telehealth landscape, highlighting its achievements and challenges in providing positive experiences for patients.

While the COVID-19 pandemic pushed many toward telehealth for the first time, the study found that ongoing adoption has varied. For providers who have invested heavily in telehealth infrastructure, understanding patient hesitation is critical in improving engagement.

A few key study highlights:

• 84% of participants were satisfied with telehealth
• 61% of participants prefer virtual consultations to in-office visits
• 32% of those who are uncomfortable with virtual visits consider the experience impersonal
• 25% of patients who have tried telehealth opt not to continue

Sogolytics CRO Haris Azmi noted the value of the findings for the healthcare community. "It's critical for providers who want to improve the patient experience to really understand where the gaps are, and this study showcases the opportunity areas for future improvements in telehealth."

This February 2024 study collected data from over 1,000 Americans, with an age-range distribution balanced to reflect the most recent (2020) US Census.

To read the full report, click here. To learn more about how Sogolytics works to help organizations to collect their own data and uncover insights from their most important audiences, connect here.

About Sogolytics: Sogolytics stands at the forefront of experience management solutions, empowering businesses to efficiently capture, analyze, and act upon customer and employee feedback. Committed to innovation and driven by a dedication to its clients, Sogolytics is reshaping the landscape of customer and employee engagement. For further information, please visit Sogolytics.com.

Media Contact
Melissa Krut, Sogolytics, 1 7035429624, [email protected], https://www.sogolytics.com/

SOURCE Sogolytics