Olo Inc. (NYSE:OLO), a leading restaurant technology provider, today announced Smart Cross-Sells, a new ordering feature empowering brands to increase guest engagement and average order value by providing dynamic, personalized suggestions during the ordering and checkout process. Over a dozen additional product features are now available across Olo's three product suites Order, Pay, and Engage, to help restaurants increase orders, streamline operations, and improve the guest experience.
Olo's Smart Cross-Sells leverages AI to recommend intelligent order suggestions based on contextual factors such as order history, location menu, daypart, and current cart contents. By providing personalized suggestions catered to each guest, Smart Cross-Sells make it easier for guests to navigate extensive menus, expediting the digital ordering and checkout process for a frictionless guest experience. As restaurants seek out opportunities to boost the top line, a recent test conducted by Olo showed Smart Cross-Sells accounted for 10% more in basket value on average than static cross-sells.
"Olo is constantly innovating to create smart ways for restaurants to improve the guest experience, drive engagement, and grow digital sales," said Jo Lambert, Chief Operating Officer at Olo. "The release of Smart Cross-Sells is yet another example of how we're using data-driven technology to personalize and simplify the ordering experience and produce measurable returns for our customers. As a flexible platform leading the industry's drive to 100% digital, we're proud to develop solutions that truly align with the needs of our customers to help them win more guests, streamline operations, and deliver unmatched hospitality."
Additional product features announced this quarter include Catering+ Production Sheets, which aggregates needs and streamlines prep for large-volume orders, and Fundraiser Coupons, which are designed to help management track and reconcile charitable campaigns directly within the Olo Dashboard. Also introduced this quarter is Olo Pay's general availability of card present capabilities via self-service kiosks.
For a full list of features announced as a part of Olo's Spring Release event visit: https://www.olo.com/quarterly-release and request a demo here: https://www.olo.com/contact/sales.
About Olo | Hospitality at Scaletm
Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source?so restaurants can better understand and better serve every guest on every channel, every time. Over 700 restaurant brands trust Olo and its network of more than 300 integration partners to innovate on behalf of the restaurant community, accelerating technology's positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.
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