P.F. Chang's Partners with Ziosk for Industry-Leading Front of House Technology

Leading restaurant chain implements a rollout of Ziosk's Pro Server Tablet, with its new Drop and Paytm feature, to enhance guest experience and streamline operations.

DALLAS, April 10, 2024 /PRNewswire-PRWeb/ -- Ziosk^®, a pioneer in restaurant technology solutions, is excited to announce its partnership with P.F. Chang's, renowned for its authentic Asian cuisine. The collaboration aims to enhance P.F. Chang's front of house with the introduction of the Ziosk Pro Server Tablet, featuring the innovative Drop and Paytm integrated payment solution.

Following successful testing of the Ziosk solution, P.F. Chang's will implement the platform across all its restaurants. By integrating with the NCR Aloha POS and Paytronix platforms, the Ziosk Pro Server Tablet provides servers with a fully integrated conversational ordering, payment and loyalty solution that is both intuitive and efficient.

With the introduction of Drop and Paytm, Ziosk eliminates the awkwardness of traditional server tablets which require the wait staff to hover at the table during the checkout process. Servers simply place the digital check presenter on the table allowing guests to pay in seconds, while also driving surveys, loyalty, and server productivity. Guests can sign up, sign in, accrue, and redeem loyalty points seamlessly during the checkout process, ensuring more engagement and a smoother service experience.

The Ziosk Pro Server Tablet also incorporates an integrated card reader that supports various payment methods, including Apple Pay, Google Pay, Samsung Pay, contact and contactless EMV for dip and tap, gift cards, and coupons. The universal compatibility of Drop and Paytm streamlines the payment process, eliminating friction for both service staff and guests.

The sleek design is elegant enough for fine dining settings but remains ruggedized to withstand the restaurant environment.

Rhonda Levene, Ziosk President and COO, expressed her enthusiasm about partnering with P.F. Chang's, stating, "We are pleased to partner with P.F. Chang's to offer an enhanced hospitality experience through our world-class restaurant technology. The partnership strategically aligns with our goal of bringing true innovation to the restaurant industry."

The implementation of the Ziosk Pro Server Tablet with the Drop and Paytm feature has shown numerous benefits for P.F. Chang's, with more than 90% of transactions occurring on the device. The partnership has also led to a significant increase in loyalty signups and sign-ins, along with notable improvement in table turn times of more than 5 minutes. Additionally, labor efficiency has improved, allowing servers to be more attentive to guests and provide a more personalized dining experience.

"We at P.F. Chang's are excited to start the tech innovation journey in partnership with Ziosk, providing an experience that will exceed guests' expectations", said Brad Hill, Chief Operating Officer at P.F. Chang's. "The integration of the Ziosk Pro Server Tablet with Drop and Paytm will undoubtedly elevate P.F. Chang's commitment to exceptional service."

Ziosk and P.F. Chang's are moving forward to complete the rollout of the solution at all locations in the 3rd quarter of 2024.

At the time of this release, Ziosk is preparing to showcase the Ziosk Pro Server Tablet with Drop and Paytm at the upcoming Restaurant Leadership Conference in Scottsdale, AZ from April 14-17. The company invites all restaurant professionals and media to experience this innovative technology firsthand at the conference.

ABOUT ZIOSK

Ziosk, the original pay-at-the-table platform, is a leading partner for restaurant ordering and payment systems. Its cutting-edge cloud-based software and innovative technology enable restaurants to optimize the guest experience and improve operational efficiency. Ziosk's suite of solutions includes the Ziosk Mini, Ziosk Drop and Paytm, Ziosk PRO Server Tablet, and Ziosk DigitSite, and are available in restaurants nationwide. Based in Dallas, the company currently engages more than one million guests per day and has processed over $23 billion in transactions on the platform. For more information, please visit www.ziosk.com.

12404 Park Central Dr. Suite 350

Dallas, TX 75251

Email [email protected]

Support (877) 585.4822

Media Contacts

Tim Hewitt

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About P.F. Chang's

Founded in 1993 by Philip Chiang and Paul Fleming, P.F. Chang's is the first internationally recognized multi-unit Asian culinary brand to honor and celebrate the 2,000-year-old tradition of wok cooking as the center of the guest experience. With roots in Chinese cuisine, today's menu at P.F. Chang's spans across all of Asia, honoring cultures and recipes from Japan, Korea, Thailand, and beyond. Each item offers a unique exploration of flavor, whether it's a handcrafted cocktail, wok-fired lunch bowl, or celebratory multi-course dinner. Worldwide, P.F. Chang's has more than 300 restaurants in 22 countries and U.S. airport locations, including a growing number of convenient P.F. Chang's To Go locations offering takeout and delivery.

SOURCE Ziosk