Le Lézard
Classified in: Science and technology, Business
Subjects: TNM, PDT, ACC

Anywhere365® Elevates Customer Experience with Intelligent AI Assistant through Acquisition of Deepdesk


Deepdesk is Anywhere365®'s fourth acquisition together with Bregal Milestone.

ROTTERDAM, Netherlands, Feb. 13, 2024 /PRNewswire/ -- Anywhere365®, a global leader in Enterprise Dialogue Management software and a pioneer in customer service technology, today announced the acquisition of Deepdesk BV ("Deepdesk"), a leading provider of AI Assistant technology. Deepdesk AIx enhances customer experiences and communications capabilities through proprietary AI models and generative AI ("GenAI"). This acquisition strengthens Anywhere365's position in the market by integrating Deepdesk's cutting-edge Intelligent AI Assistant technology.

Deepdesk's AIx platform provides a GenAI tool for chat, email, and voice interactions, which provides customer support agents with real-time information during conversations. Anywhere365 aims to revolutionize customer experience across industries, using AI to solve complex challenges. The Intelligent AI Assistant will be at the forefront of enhancing customer support and streamlining internal and external dialogues across all functions.

Co-founders of Deepdesk, Robbert Dijkstra, Lukas Batteau, and Geert Jonker, along with the Deepdesk team, will establish an AI innovation hub at Anywhere365 to bolster its Dialogue Cloud. This brings extensive AI value to customers and strengthens existing sales, product development and support capabilities. Anywhere365 will expand its country-specific business units, with local presence in several countries.

Read the full press release here.

About Anywhere365

Anywhere365 is a leading provider of Enterprise Dialogue Management solutions and enhances customer interactions using AI intelligence. Integrated within Microsoft Teams, Azure, and all CRM platforms, Anywhere365 offers compliance, productivity, and efficiency. Their award-winning products are trusted by over 2,000 global customers. Anywhere365 maintains regional offices across all continents. For more information, please visit www.anywhere365.io.

About Bregal Milestone

Bregal Milestone is a leading European software and technology growth private equity firm, under Bregal Investments, offering growth capital and strategic support to technology companies. They are part of a global investment platform with over ?18 billion in assets under management. For more information, visit www.bregalmilestone.com or follow us on LinkedIn.

About Deepdesk

Deepdesk develops AI technology to assist rather than replace people. They eliminate repetitive tasks and information search time. This empowers dialogues within companies and the Contact Center space, helping agents provide quicker and more accurate responses. For more information visit www.deepdesk.com.

Photo - https://mma.prnewswire.com/media/2339460/Anywhere365.jpg
Photo - https://mma.prnewswire.com/media/2339461/Anywhere365.jpg


These press releases may also interest you

at 03:30
The Deputy Prime Minister of the United Arab Emirates delivered the closing remarks at the UCAM - DIHAD Master's Degree in Sustainable Humanitarian Action
The Universidad Católica de Murcia (UCAM) and the DIHAD Foundation (Dubai International Humanitarian Aid and Development) recently celebrated the graduation ceremony of the first two classes of the Master's Degree in Sustainable...

at 03:30
Solotech Makes History with Record-Breaking LED Display Purchase
Solotech, a global leader in audiovisual and entertainment technology, is thrilled to announce a strategic collaboration with ROE Visual, with the purchase of over 5000 sq. meters of LED tiles, including 4,500 sq. meters of identical Carbon LED...

at 03:24
DHGATE Group's Entrepreneur Empowerment Initiatives Commended by World Internet Conference in Cross-Border E-Commerce Report
DHGATE Group, the global leading B2B cross-border e-commerce marketplace, was showcased by the World Internet Conference (WIC) as an important case study in the organization's newly released "World Internet Conference - Collection of...

at 03:05
Imec.xpand Launches EUR 300M Fund Amid Global Race for Semiconductor Supremacy
Imec.xpand, an independent global venture capital fund, today announced the launch of a new EUR 300 million fund aimed at accelerating the growth of transformative semiconductor and nanotechnology innovations. Established as a collaborative effort...

at 03:00
Clarivate Enhances Cortellis CMC Intelligence with Post-Approval Module to Accelerate Regulatory Success
Clarivate Plc , a leading global provider of transformative intelligence, today announced the launch of the newly enhanced Cortellis CMC Intelligencetm solution, featuring a new post-approval variations module. The module for post-approval variations...

at 03:00
Checkout.com and Mastercard partner to bring virtual cards to Online Travel Agents
The collaboration enables Checkout.com's customers to access the Mastercard Wholesale Program, unlocking reduced costs and higher conversion ratesThe partnership supports Online Travel Agencies (OTAs) and other travel sector businesses that use cards...

More news about Science and technology...


News published on and distributed by: