Opterus and Pet Supplies Plus To Present on Fostering Retail Growth and Operational Excellence at NRF 2024

Opterus, the leading provider of cost-effective, cloud store communications and task management solutions to some of the world's largest retailers, today announced its NRF Big Idea session in collaboration with Pet Supplies Plus, the largest independent pet franchise in North America. The session will take place on level one at expo stage two on Monday, Jan. 15 at 11:00 a.m. ET, and it will explore the companies' strategic relationship amidst the challenges of today's retail climate.

For Pet Supplies Plus, Opterus serves as a strategic partner that enables growth. Since joining forces in 2013, Pet Supplies Plus has seen its store count double from 400 to 800, successfully acquired new brands like Wag N' Wash in 2022 and undergone considerable expansion through franchising. Amongst rapid growth, Opterus has helped to maintain consistency and culture across store employees and leadership.

For a decade, Pet Supplies Plus has made full use of Opterus' OPSCENTER solution, which includes training materials, messaging, task lists, documents, certifications, audits, store walks and more. The dynamic user interface allows for a seamless experience across both desktop and mobile that saves time for store employees, field leadership and corporate administrators. It also assists during store leadership and management transitions by putting the necessary onboarding materials at their fingertips.

Attendees at the Big Idea session will hear how the dynamic retailer with both corporate and franchise locations has used Opterus to achieve dramatic retail growth with full compliance and maintain smooth transitions alongside growth.

"Over the years, the seamless introduction of new functionality and modules has streamlined processes and presented a compelling value proposition to our diverse user base, including stores, field teams, franchise owners and corporate users," said Matt Schuster, director of operations at Pet Supplies Plus. "Adopting additional modules, such as OPSCENTER Audits, and enabling the new UI will continue to allow us to simplify our approach to operational excellence."

"We are delighted to be a long-term partner to Pet Supplies Plus," said Christina Megeurian, senior manager of client success, Opterus. "With ongoing challenges like retail labor shortages and turnover, as well as the expectation for workers to have significant product knowledge and onboard quickly, the keys to success for a company as complex as Pet Supplies Plus are highly sought after."

To hear more about the companies' strategic relationship, attend the Big Idea session on level one, expo stage two on Monday, Jan. 15 at 11:00 a.m. ET, or stop by the Opterus booth #5665.

About Opterus Inc.

Opterus Inc. is a leading global provider of a cost-effective, easy-to-implement store information and execution management solution that increases productivity and improves retail enterprise communications. Opterus' OPSCENTER software is an on-demand, web-based retail portal designed to communicate corporate policy and day-to-day objectives between corporate office and store locations. Deployed in over 45 countries in 30 different languages, the solution is specifically designed for retail operations, and provides store personnel with clear, concise and timely direction, along with the proper tools to best do their jobs to support corporate initiatives.

Opterus is based in Toronto, Ontario. For additional information, visit opterus.com.

About Pet Supplies Plus

Pet Supplies Plus, a subsidiary of Franchise Group, Inc. (NASDAQ: FRG), is focused on making it easier to get better products and services for your pet. With over 690 locations in 41 states and counting, the stores have a streamlined design making it easy to navigate a wide assortment of natural pet foods, goods, and services.

Additionally, www.petsuppliesplus.com provides neighbors with additional shopping options to better meet their pet-shopping needs. Headquartered in Livonia, Michigan, Pet Supplies Plus ranked No. 20 in Entrepreneur magazine's 43^rd Annual Franchise 500® list as of 2022, and is ranked as the Top Full-Service Pet Supplies Franchise for the eighth year running for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information on Pet Supplies Plus franchise opportunities, visit petsuppliesplusfranchising.com.