WellSpan Gettysburg Hospital OB-GYN and Nurse Midwife Are Not Just Medical Professionals: They are Compassionate Listeners

Some hospitals receive high marks regarding patient care, and WellSpan Gettysburg Hospital is one of them. "Named a 'Top Hospital' by Leapfrog three years in a row shows how dedicated our team is to keeping our patients safe," said Michael Cogliano, President of WellSpan Gettysburg Hospital.

GETTYSBURG, Pa., Dec. 30, 2023 /PRNewswire-PRWeb/ -- Patients first should go without saying in a hospital setting. Yet how a doctor or nurse speaks to a patient or provides medical treatment can profoundly impact trust. Where there is no trust, the quality of care suffers. Some hospitals receive high marks for patient care, and WellSpan Gettysburg Hospital is one of them. "Named a 'Top Hospital' by Leapfrog three years in a row shows how dedicated our team is to keeping our patients safe," said Michael Cogliano, President of WellSpan Gettysburg Hospital. Among other awards are America's 100 Best Hospitals for Stroke Care and the Women's Choice Award for Best Mammogram Imaging Center.

Having relocated from a neighboring state, I decided to find a local medical provider. There was such a favorable buzz among friends about WellSpan's women's health team. Meeting with two, Brittany Jackson, MD, OB/GYN, and Nancy Reinhart, MPH, Certified Nurse Midwife and Certified Birth Doula, asking them the following questions and their responses helped my decision-making. 

Dr. Jackson
There are numerous causal factors, yet the disproportionate number of Black maternal deaths and Black infant mortalities does little to change perceptions among many Blacks that they cannot trust healthcare institutions. Has your presence made a difference in perceptions? How have Black patients responded?

"I think that my presence has made a difference in perceptions, mainly because Black practitioners have better outcomes for both Black birthing patients and Black infants. Being trained at Howard University, a historically Black university, I take Black maternal mortality and infant mortality extremely seriously. I am equally concerned about all of my patients. Pregnancy and postpartum are critical times in a birthing person's life for their health and safety."

You are among the WellSpan Gettysburg Hospital doctors who use robotics in medical procedures. How are you using robotics? How is it advancing surgical procedures and recovery?

"Robotics is a tool like any other surgical tool. It facilitates surgeons like myself to do more complex cases than can effectively be accomplished with a lot of the standard laparoscopic tools. It can sometimes create a situation where a patient can have a minimally invasive surgery, where they otherwise would not be a candidate, which generally improves infection rates, healing and recovery, and blood loss. I use robotics to do multiple gynecologic surgeries, particularly when it is safer for the patient. Improved visualization and articulation of the instruments also allows me to perform surgery with more precision than straight-stick laparoscopy allows."

Nurse Nancy
Childbirth should be a natural process, yet complications can occur. As a WellSpan Gettysburg Hospital midwife, are you with the mother from pregnancy to delivery? What steps do you take to ensure a successful birthing experience? 

"As a team of OB/GYNs and Midwives, we work together to meet a spectrum of low to high-risk clients during pregnancy, birth, and beyond. We set realistic expectations of what success looks like prenatally and provide close bedside support and encouragement. We also explore ways to expand our skills and expertise in trauma-based care, which is essential in pregnancy and birth. Many women that we serve carry traumatic experiences from childhood or even past births. We help them begin the healing process."

Though you are a midwife, do you assume other roles when a patient has overwhelming needs, some beyond your scope to provide? If so, what steps do you take to find answers for her or meet her needs?

"As a midwife with a background in public health, I see myself as a connector or weaver who considers community resources and where I can connect my clients for needs that I may not be able to fulfill. I advocate for them and have a policy of close follow-up to avoid slipping through the cracks while under my care. Most importantly, I listen carefully. Women are often very clear about what they need if we, as care providers, listen to them."

Choosing a healthcare provider can be a daunting task. However, good listening skills, effective communication, empathy, and being an advocate are significant to trust-building. Dr. Brittany and Nurse Nancy got my thumbs up. To learn more about WellSpan Gettysburg Hospital or locate a doctor, visit wellspan.org. For media queries or interviews, search Media Relations.

Media Contact
Patricia Green, The Patricia Green Group, 301-526-1089, [email protected], patriciagreengroup.com

SOURCE WellSpan Gettysburg Hospital