Home Security Customers Feeling Secure with Purchase and Experience, J.D. Power Finds
Overall customer satisfaction with home security systems rests high at 865 (on a 1,000-point scale), according to the J.D. Power 2023 U.S. Home Security Satisfaction Study,SM released today. Customers are especially satisfied with their purchase and installation experience, as systems have become easier to install, as well as their professional monitoring and customer service experience.
Study Rankings
Xfinity Home and Ring rank highest in a tie in customer satisfaction with a score of 884. Brinks Home (883) ranks third.
The U.S. Home Security Satisfaction Study, conducted for the first time since 2020, measures overall customer satisfaction with professionally monitored home security systems based on six factors (in order of importance): quality of home security system; professional monitoring; customer service; price; billing and payment; and purchase and installation. The study is based on responses from 1,023 customers who purchased a professionally monitored home security system within the past 2 years. The study was fielded August-September 2023.
See the online press release at http://www.jdpower.com/pr-id/20223150.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.
About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info
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