Le Lézard
Classified in: Business
Subjects: SVY, CPG

The Québec Ombudsman's 2022-2033 Annual Report - News release 3 - Departments, agencies and correctional facilities: disturbing flaws and failure to respect rights

QUÉBEC, Sept. 21, 2023 /CNW/ - In his 2022-2023 Annual Report, Québec Ombudsman Marc-André Dowd stresses the importance for public authorities to embrace technology in order to increase access to their services. However, he considers it essential to maintain traditional channels?phone, regular mail and in-person appointments. Public bodies must make it a priority not to leave anyone behind

"In a perfect world, everyone would have easy access to online resources and information and would understand and use that information without fear. However, the required skills are more than some people can handle, while others simply have no internet access," Mr. Dowd explained.



Once again, this year the Québec Ombudsman's Annual Report reveals failings and shortcomings by departments and agencies. Here are just a few examples:

A few public service figures

In 2022-2023, the Québec Ombudsman handled 5,672 grounds concerning government departments and agencies. 27.3% of these grounds were substantiated.

Main grounds for substantiated complaints:


Correctional facilities are experiencing major staff shortages. The Québec Ombudsman cites particularly disturbing figures in its Annual Report: of the 3,000 or so regular positions, one in five is vacant or is filled by a person on extended leave. This situation has direct, major and daily consequences for detainees and facility employees alike.

Inadequate staffing levels have led to serious rights violations.  This was the case this year for several detainees who were confined to cells for prolonged periods simply because there was a shortage of correctional officers.

"Under international law, solitary confinement must be a last-resort measure. In light of the abuse we've noted, we're making specific recommendations to the Ministère de la Sécurité publique in our Annual Report so that corrective action occurs without delay," commented Mr. Dowd.


Among the major issues
A few correctional services figures

In 2022-2023, the Québec Ombudsman handled 4,749 grounds concerning correctional services. 40.3% of these grounds were substantiated.

Main grounds for substantiated complaints:

The Québec Ombudsman acts impartially and independently in ensuring that people's rights are respected in their dealings with public services. Its services are free and user-friendly.

For complete information about the Québec Ombudsman's 2022-2023 Annual Report, go to the Annual Reports section of our website.

SOURCE Protecteur du citoyen

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