Global Call Center AI Market Report 2022-2027: Integration of Gesture Recognition with AI-Based Chatbots - ResearchAndMarkets.com

The "Global Call Center AI Market (2022-2027) by Component, Deployment, Vertical, Application, Geography, Competitive Analysis, and the Impact of Covid-19 with Ansoff Analysis" report has been added to ResearchAndMarkets.com's offering.

The Global Call Center AI Market is estimated to be USD 1.74 billion in 2022 and is projected to reach USD 4.32 billion by 2027, growing at a CAGR of 19.94%.

The Global Call Center AI Market is segmented based on Component, Deployment, Vertical, and Geography.

• By Component, the market is classified into Solution and Services.
• By Deployment, the market is classified into On-Cloud and On-Premises.
• By Vertical, the market is classified into Banking, Financial Services & Insurance (BFSI), Healthcare, Media & Entertainment, Retail & E Commerce, Telecom, and Travel & Hospitality.
• By Geography, the market is classified into Americas, Europe, Middle-East & Africa and Asia-Pacific.

The report provides a detailed analysis of the competitors in the market. It covers the financial performance analysis for the publicly listed companies in the market. The report also offers detailed information on the companies' recent development and competitive scenario. Some of the companies covered in this report are Artificial Solutions, Avaamo, Avaya, Conversica, Creative Virtual, etc.

The report includes a Competitive Quadrant, a proprietary tool to analyze and evaluate the position of companies based on their Industry Position score and Market Performance score. The tool uses various factors for categorizing the players into four categories. Some of these factors considered for analysis are financial performance over the last 3 years, growth strategies, innovation score, new product launches, investments, growth in market share, etc.

Key report benefits:

• The report offers a comprehensive evaluation of the Global Call Center AI Market. The report includes in-depth qualitative analysis, verifiable data from authentic sources, and projections about market size. The projections are calculated using proven research methodologies.
• The report has been compiled through extensive primary and secondary research. The primary research is done through interviews, surveys, and observation of renowned personnel in the industry.
• The report includes an in-depth market analysis using Porter's 5 forces model and the Ansoff Matrix. In addition, the impact of Covid-19 on the market is also featured in the report.
• The report also includes the regulatory scenario in the industry, which will help you make a well-informed decision. The report discusses major regulatory bodies and major rules and regulations imposed on this sector across various geographies.
• The report also contains the competitive analysis using Positioning Quadrants, the analyst's Proprietary competitive positioning tool.

Report Highlights:

• A complete analysis of the market, including the parent industry
• Important market dynamics and trends
• Market segmentation
• Historical, current, and projected size of the market based on value and volume
• Market shares and strategies of key players
• Recommendations to companies for strengthening their foothold in the market

Key Topics Covered:

1 Report Description

2 Research Methodology

3 Executive Summary

3.1 Introduction

3.2 Market Size, Segmentations and Outlook

4 Market Dynamics

4.1 Drivers

4.1.1 Rapid Increase in Data Generation through Social Media and IoT

4.1.2 Use of AI by Organizations to offer Enhanced Customer Support Services

4.1.3 Increasing Customer Engagement Via Social Media Platforms

4.2 Restraints

4.2.1 Unsupervised Learning

4.3 Opportunities

4.3.1 Integration of Gesture Recognition with AI-Based Chatbots or IVAs

4.3.2 Ongoing Product Launches with Machine Learning and Artificial Intelligence

4.4 Challenges

4.4.1 Concerns regarding Data Privacy and Security

4.4.2 Lack of Skilled Employee

5 Market Analysis

5.1 Regulatory Scenario

5.2 Porter's Five Forces Analysis

5.3 Impact of COVID-19

5.4 Ansoff Matrix Analysis

6 Global Call Center AI Market, By Component

6.1 Introduction

6.2 Solution

6.2.1 Platform

6.2.2 Software Tools

6.3 Services

6.3.1 Professional Services

6.3.2 Managed Services

7 Global Call Center AI Market, By Deployment

7.1 Introduction

7.2 On-Cloud

7.3 On-Premises

8 Global Call Center AI Market, By Vertical

8.1 Introduction

8.2 Banking, Financial Services, and Insurance (BFSI)

8.3 Healthcare

8.4 Media & Entertainment

8.5 Retail & E Commerce

8.6 Telecom

8.7 Travel & Hospitality

9 Americas Call Center AI Market

10 Europe Call Center AI Market

11 Middle East and Africa Call Center AI Market

12 APAC Call Center AI Market

13 Competitive Landscape

13.1 Competitive Quadrant

13.2 Market Share Analysis

13.3 Strategic Initiatives

13.3.1 M&A and Investments

13.3.2 Partnerships and Collaborations

13.3.3 Product Developments and Improvements

14 Company Profiles

• Artificial Solutions
• Avaamo
• Avaya
• Conversica
• Creative Virtual
• Edgeverve Systems
• Google
• Haptik
• IBM
• Inbenta Technologies
• Koreai
• Microsoft
• Niceontact
• Nuance Communications
• Oracle
• Rulai
• SAP
• Talkdesk
• Zendesk

For more information about this report visit https://www.researchandmarkets.com/r/32doro

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