NEW YORK, May 26, 2022 /PRNewswire/ -- The "Contact Center Market by Type, Deployment, and Geography - Forecast and Analysis 2021-2025" report has been added to Technavio's offering. According to the report, the market will observe an incremental growth of USD 5.99 billion between 2020 and 2025. The market witnessed a YOY growth of 7.57% in 2020 and the growth momentum is expected to accelerate at a CAGR of 8.58% during the forecast period.
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The global contact center market is fragmented. It includes a substantial number of international and regional vendors. The rising competition in the market is driving vendors to differentiate themselves based on service qualities and innovations.
The rising adoption of cloud-based contact centers has been instrumental in driving the growth of the market. However, the inability to achieve an ASA might hamper the market growth. Competitors have to focus on differentiating their product offerings with unique value propositions to strengthen their foothold in the market. Market vendors also have to leverage the existing growth prospects in the fast-growing segments, while maintaining their positions in the slow-growing segments. 8x8 Inc., ALE International, Aspect Software Inc., Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc., Mitel Networks Corp., and NEC Corp. are among some of the major market participants.
For additional insights into the vendor landscape, View Our Sample Report.
Contact Center Market 2021-2025: Segmentation
The global contact center market is segmented as below:
The voice-based segment accounted for the largest market share in 2021. The use of voice-based interaction is expected to maintain its dominance during the forecast period. However, the growth momentum in the segment is expected to decrease during the forecast period, owing to the use of IVR technology, live chat, and social media-based interaction.
About 50% of the market growth will originate in APAC during the forecast period. Excellent service delivery, multilingual proficiency, strong infrastructure, and competitive pricing are some of the factors that ensure that APAC remains the leading contact center market for global enterprises. Another reason for the growth of the contact center market in APAC is the increasing adoption of the cloud-based deployment model among the contact centers in the region.
Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources. The contact center market report covers the following areas:
Contact Center Market 2021-2025: Key Highlights
Related Reports:
Contact Center Market Scope | |
Report Coverage | Details |
Page number | 120 |
Base year | 2020 |
Forecast period | 2021-2025 |
Growth momentum & CAGR | Accelerate at a CAGR of 8.58% |
Market growth 2021-2025 | USD 5.99 billion |
Market structure | Fragmented |
YoY growth (%) | 7.57 |
Regional analysis | APAC, North America, Europe, and South America |
Performing market contribution | APAC at 50% |
Key consumer countries | China, US, India, and Germany |
Competitive landscape | Leading companies, competitive strategies, consumer engagement scope |
Companies profiled | 8x8 Inc., ALE International, Aspect Software Inc., Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc., Mitel Networks Corp., and NEC Corp. |
Market Dynamics | Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID 19 impact and future consumer dynamics, market condition analysis for the forecast period. |
Customization purview | If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized. |
Table of Contents:
1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Five Forces Analysis
5 Market Segmentation by Type
6 Market Segmentation by Deployment
7 Customer landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Vendor Landscape
11 Vendor Analysis
12 Appendix
About Us
Technavio is a leading global technology research and advisory company. Their research and analysis focus on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions. With over 500 specialized analysts, Technavio's report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio's comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.
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Website: www.technavio.com/
SOURCE Technavio
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