Remote workers could stall their personal development and fall behind in crucial skills they need to do their jobs due to a loss of ?organic learning.' As social distancing measures tighten and employers delay plans to bring workers back to the office, leaders must act to replace the ?water cooler moment' where so much on-the-job training usually occurs.
Questionmark, the online assessment provider, is urging employers to answer five crucial questions about how they will continue to manage and develop staff without spontaneous moments that enable organic learning.
Drawing on external research sources and conversations with customers, the Questionmark Viewpoint report ?Workplace training without the water cooler' found that empathy, communication and creativity are all crucial skills that are put in jeopardy when workers do not physically spend time together. In many industries, workers learn how to perform basic functions of their jobs by observing colleagues. This organic coaching is hard to replicate in a remote working environment.
Five crucial questions
Online skills and attitude assessments of the workforce can give employers the information they need to answer these questions and to make better people-decisions. They can reveal which skills are missing and where a lack of understanding is developing among teams and business functions. They can identify the training needs of each employee and help leaders create individual development programs. This is especially so in times of rapid change.
Lars Pedersen, CEO of Questionmark, said: "In the first lockdown, it was a great achievement for so many employers to switch overnight to home working and to keep the ship afloat. But with a second wave the crisis could go on for a year and staying afloat is not enough.
"Good employers realize that, despite the challenges when the workforce is remote, formal training remains essential. But when the world shifted to working from home, it became clear how much management and training had been organic rather than intentional. It's not easy to replace ?the water cooler moment' when teams are scattered. But with valuable information from online tests and assessments, employers can make better decisions around training, management and development."
Download the Questionmark Viewpoint report ?Workplace training without the water cooler'. The ?Questionmark Viewpoint' series explores the challenges that Questionmark customers face, and how Questionmark helps address them.
About Questionmark
Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.
Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark's cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centers.
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