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Classified in: Science and technology, Covid-19 virus
Subject: Product/Service

Charities and Nonprofits Strive to Fulfill Their Missions and Adapt to New Ways of Working with Help from Mitel

As organizations around the world continue to struggle with the impact of COVID-19, nonprofits have shifted into high gear in response to increasing needs from the communities they serve. At a time when connections matter most, Mitel®, a global leader in business communications, is helping nonprofits enhance their ability to communicate, collaborate and work from anywhere to sustain their missions.

In a survey assessing the immediate and expected effects of coronavirus on charities worldwide, global grantmaking organization CAF America found nearly all have been negatively affected by decreased funding, travel restrictions and staff limitations. Despite the challenges, more than 90 percent continue to serve their communities and two-thirds now rely on remote working as the de facto solution for maintaining operations. However, respondents also acknowledged they lack the infrastructure and access to systems that would allow moving their work online. To survive and thrive, more than 60 percent are researching ways to innovate.

Longtime technology allies for nonprofits, Mitel and its partners have assisted international charities of all sizes during the pandemic as they looked to evaluate and fortify their communications strategy and drive innovation within their organizations through new ways of working, connecting and serving their communities.

In this new world, remote working resources and tools, like omnichannel contact centers, are integral to supporting the communities nonprofits serve and enabling engagement with donors. With the right communications system in place, staff and volunteers gain the flexibility to work from anywhere while still achieving their goals.


"While our entire team is on the frontlines, we have phone calls being routed to our cellphones, allowing us to work from any area of our facility, as well as offsite. Mitel has truly helped us stay organized in terms of managing phone calls, which allows us to spend our time doing what is most important ? feeding our communities," said Zoya Jackson, Executive Assistant, Minnie's Food Pantry.

"Mitel's nonprofit customers are masters of resourcefulness and achieving remarkable results. The passion they have for what they do is impressive in the best of times, but watching these organizations rise up through this crisis with a deepened committed to the causes they serve has been inspiring. Mitel is proud to support nonprofit teams worldwide in bringing people together and honored that they trust us to help further their missions," said Ben Neo, Head of Professional Services and Charities, Mitel.

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About Mitel
A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.

Mitel is the registered trademark of Mitel Networks Corporation.
All other trademarks are the property of their respective owners.

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News published on 13 july 2020 at 08:10 and distributed by: