Sharpen Reports Continued Growth in Q4

Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, experienced continued growth in the first half of Q4, signing on a number of new clients in the financial, energy, health, and home improvement sectors, among others.

"Sharpen's momentum continues to build as more companies experience the ease-of-use and true omnichannel capabilities our platform has to offer," said Chief Revenue Officer Ty Baldwin. "At the same time, we are seeing an acceleration of add-on expansion orders from existing customers, further validating our capabilities, as customers experience a dramatic ROI with our product."

Premium Service Brands, a national franchisor of home improvement services, decided to replace their old legacy premise system with Sharpen to take advantage of its flexibility and integration capabilities. "Sharpen worked to understand my need for a new platform and what it would take to integrate with my current CRM," remarked Paul Roberts, Premium Service Brands' customer care manager. "We had multiple calls and spent hours working through what it was that I was looking for. Each call we had with my CRM, Sharpen had a team on the call that could speak to each piece of how they would integrate, what they would need, and how crazy my requested timeline was to meet. If the attention and detail they gave and put into this relationship, before having any contract signed, is any indication of what lies ahead, I am very happy with my decision."

Another new client, SafeAmerica, a $400 million community-chartered credit union serving approximately 35,000 members, chose Sharpen for its easy-to-use omnichannel toolset that improves both their agents' and members' experiences. "We can now prioritize incoming member calls to deliver the best experience possible, plus we now have an awesome callback feature when our wait is longer than a minute," noted Matthew Benidt, vice president of retail banking. "Next up, we'll introduce text messaging, live chat and integrate member emails, making sure that a knowledgeable specialist is available quickly, no matter how a member chooses to interact with us."

"Momentum is contagious, and we are just getting started," said Baldwin. "With our agent-first focus, an experienced team in place, and a number of new offerings coming out in 2020, good things are happening at Sharpen."

About Sharpen Technologies

Sharpen Technologies is the world's first, truly agent focused contact center platform built in the cloud for the cloud. Founded in 2011, the omnichannel platform lets users seamlessly transition between calls, texts, web chats, emails, social media, video, etc. all in real-time and in a single interaction. Sharpen was recently recognized by Frost & Sullivan's Contact Center Buyers Guide, North America (2019) for its "dramatic ROI," "out-of-the-box integrations" and "powerful reporting and analytics tools," while Nemertes Research called Sharpen a "Top-Rated Contact Center Solutions Provider" (2018). The company has been named one of the "Best Places to Work" by Inc. magazine (2019) and the Indiana Chamber of Commerce (2018). Visit Sharpen on LinkedIn, Facebook, YouTube, Twitter and the Sharpen blog.

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