Le Lézard
Classified in: Business
Subject: SVY

DALBAR Finds Investors Still Use Statements to Review Accounts, Second Only to Online Access

MARLBOROUGH, Mass., Oct. 22, 2019 /PRNewswire/ -- Although investors have primarily shifted to digital methods, DALBAR's Investor Insights survey found that 59% still utilize statements to review account data. Online access reigns above all with 88% reporting they view account details via computer or mobile device, but statement use exceeds other financial communications; more than double the 26% that call service centers and dwarfing the 17% that rely on advisors.

The financial community's leading independent expert for evaluating, auditing and rating business practices. (PRNewsfoto/DALBAR, Inc.)

With so many still making use of statements it is vital that these documents effectively meet investors' needs. Prioritizing statement enhancements begins with understanding what is important to investors and DALBAR found that details like advisor contact information, benchmarking data, and asset allocation are far less important than performance, fee summaries and goals-tracking. The value of asset allocation dropped from 2014 when 78% of investors rated it critically important or important. Today, only 66% feel the same.

Performance data continues to be a key focal point and slightly more crucial to those with more invested. 78% of investors consider personal rate of return critically important or important and among those with over $500K in investable assets the number jumps to 91%. Similarly, 76% find individual investment performance critically important or important compared to 88% holding over $500K.

Age plays a role in statement use and preferences. Over 50% of all generations report using statements but only Baby Boomers utilize it as the primary account resource with 47% of individuals 55+ relying on it, 12% more than Boomers who primarily rely on the Internet. However, 44% of Baby Boomers spend less than 10 minutes reviewing statements and 19% admit they don't review them at all. Baby Boomers' preferences vary in relation to design elements such as visual aids. Only 44% of Baby Boomers prefer charts and graphs, compared to 67% of all investors, 60% of Gen X and 78% of Gen Y.

DALBAR, the financial community's leading independent expert, examines investors' priorities, preferences and behavior relative to their various touchpoints with financial firms in this Investor Insights Series. The first three parts in the series, Online Security, Investors Using Advisors and Account Statements, are now available with the remaining components, Online Access and Paperless Delivery being released quarterly. For more information about DALBAR's Investor Insights Study, please contact research@dalbar.com.


These press releases may also interest you

at 03:10
Champignon Brands Inc. ("Champignon" or the "Company") , a human optimization sciences company with an emphasis on ketamine and psychedelic medicine, continues to augment its board of directors through the appointment of accomplished business...

at 03:05
transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd. (transcosmos China), its wholly-owned subsidiary, received the "Golden Key Award" for its continuous commitment to social welfare programs in their local...

at 01:17
Group CEO, Giora Bardea: Strauss Group delivered strong performance in the quarter, growing sales and maintaining profit stability, while, like the rest of the world, having to cope with the effects of COVID-19. The Group has focused its efforts on...

at 01:04
Chinese Premier Li Keqiang delivered the government work report to the third session of the 13th National People's Congress in Beijing on Friday. The report reviews the achievement China has made in 2019 on all fronts: achieving stable economic...

at 01:00
Global Market Insights, Inc. has recently added a new report on crane aftermarket which estimates the global market valuation for crane aftermarket will cross US$ 10 billion by 2026. The market is anticipated to project a rapid growth owing to the...

at 01:00
Executive compensation continues its movement towards performance pay as the standard. Compensation structures and proxy disclosures are more and more complex. Investors and proxy advisors continue to increase influence on compensation issues. This...

News published on 22 october 2019 at 11:06 and distributed by: