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Subjects: DIS, AVO, CPG

2018-2019 Annual Report of the Québec Ombudsman - News release 2

Public services fail to fulfil their obligations towards citizens

QUÉBEC CITY, Sept. 26, 2019 /CNW Telbec/ - In her 2018-2019 Annual Report released today, Ombudsperson Marie Rinfret pinpoints the main failings of the public services of the Government of Québec noted during investigations by her institution.

Logo: the Québec Ombudsman (CNW Group/Protecteur du citoyen)


"This year, yet again, individuals and families saw respect for their rights compromised and experienced major distress as a result of failings by government departments and agencies," said the Ombudsperson.


Examples of failings by government departments and agencies

The percentage of substantiated complaints about government departments and agencies was 22.2%. The three main reasons for substantiated complaints were lengthy wait times (45.9%), failure to respect citizens' rights (19.4%) and failings with a financial impact (17.9%). In 2018-2019, the Québec Ombudsman intervened regarding 53 of the 79 government departments and agencies within its jurisdiction.

See the highlights at rapportannuel.protecteurducitoyen.qc.ca.

Person in charge of media relations:
Carole-Anne Huot
Phone: (418) 646-7143/Cell: (418) 925-7994/Email: carole-anne.huot@protecteurducitoyen.qc.ca 

Logo: 50th Quebec Ombudsman (CNW Group/Protecteur du citoyen)

SOURCE Protecteur du citoyen

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