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2019 Senior Consumer Survey Finds 52 Percent of Americans Ages 65+ are Open to Telehealth

BOSTON, June 19, 2019 /PRNewswire/ -- Today, from America's Health Insurance Plans (AHIP) Institute and Expo, in Nashville, Tennessee, national telehealth leader American Well® released findings from its Telehealth Index: 2019 Senior Consumer Survey, a dataset from the company's broader Consumer Telehealth Index, to be issued later this Summer. Survey results show that 52 percent of Americans, over the age of 65, are willing to use telehealth, with lead motivating factors identified as "faster service," "time savings/convenience," "cost savings," and "better access to healthcare professionals."

American Health Runs American Well (PRNewsFoto/American Well)

American Well commissioned Harris Poll to conduct an online study among over 2,000 adults to measure usage and sentiments toward telehealth. The results are weighted to be representative of the American adult population across standard demographics. Of the adults surveyed, 20 percent were seniors over the age of 65i. Key findings include:

"There's tremendous opportunity to engage and support seniors with telehealth," said Danielle Russella, President of Health Plan Solutions at American Well. "Supported by a magnitude of compelling forces that in the past have been barriers, issues of access, affordability, and awareness are fading. As the data shows, seniors are incredibly willing to embrace technology for their healthcare needs, which often require more personal, higher touch, coordinated care. This is an exciting time, as both seniors and patients at large, increasingly leverage technology to experience healthcare in the home."

Added Krista Drobac, Executive Director, Alliance for Connected Care, "As patient populations, including seniors, signal interest in and demand for online video visits with their doctors, it's time for Congress to act to give broader access to telehealth in the traditional Medicare program. We are pleased that Medicare Advantage plans are now able to include telehealth beginning in January 2020, but all seniors should have the same access to telehealth services."

For more information, visit www.AmericanWell.com and to access the full Senior Survey Dataset and eBook visit: https://www.americanwell.com/resources/telehealth-index-2019-senior-consumer-survey/ 

About American Well
American Well is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. American Well believes that digital care delivery will transform healthcare. The Company offers a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, American Well powers telehealth solutions for over 160 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 150 million lives. For more information, please visit AmericanWell.com.

American Well, Amwell, Digital First and The Exchange are registered trademarks or trademarks of American Well Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners.

Media Contacts:

American Well
Holly Spring

Innsena Communications

i United States Census Bureau, Facts for Features: Older Americans Month May 2017
ii Centers for Disease Control and Prevention, Morbidity and Mortality Weekly Report, 2017
iii Kaiser Health News, Medicare To Allow Ambulances to Take Patients to Urgent Care, Doctors' Offices    Instead of ER, 2019

SOURCE American Well

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