ISG Indextm: EMEA Sourcing Market Grows 9 Percent in 2018 as Firms Embrace Digital Transformation

Full-year as-a-service contracting rises 48 percent to reach ?4.9 billion

Traditional sourcing ACV down 6 percent in 2018 as political and economic uncertainty hits European businesses

UK traditional sourcing falls 27 percent in 2018 on Brexit uncertainty

LONDON, Jan. 18, 2019 /PRNewswire/ -- The sourcing market in Europe, Middle East and Africa (EMEA) grew in the final quarter of 2018 despite unsettling macro-economic and political events across the region, according to the findings of the latest state-of-the-industry report from Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.

The EMEA ISG Indextm, which measures commercial outsourcing contracts with annual contract value (ACV) of ?4 million or more, shows the EMEA market posted combined fourth-quarter ACV of ?3.0 billion, an increase of 5 percent from the prior year.

This rise was bolstered by a 44 percent year-on-year increase in as-a-service ACV, to ?1.3 billion, as strong demand for digital transformation remained an enterprise imperative. Infrastructure-as-a-Service (IaaS) and Software-as-a-Service (SaaS) in EMEA both performed strongly, posting ACV of ?960 million and ?331 million, respectively. Traditional sourcing, meanwhile, contracted by 12 percent year-on-year to ?1.7 billion.

For the full year, EMEA reached ?12.9 billion in ACV, up 9 percent against 2017. Traditional sourcing ACV of ?8 billion was down 6 percent year-on-year, but as-a-service grew 48 percent to reach ?4.9 billion. The rise in as-a-service sourcing ? which now accounts for 38 percent of total ACV for EMEA ? continued to be driven by demand for SaaS and IaaS, both of which increased by more than 40 percent in 2018.

Steve Hall, partner and president of ISG, said: "Despite ongoing political and economic uncertainty in Europe and resulting business caution, companies are making significant investment in digital technologies to improve their ability to compete and to engage with their customers. This is a clear testament that the tailwinds of digital transformation are stronger than the headwinds of political and economic issues."

Globally, fourth-quarter ACV for the combined global market grew 18 percent, to ?9.8 billion. As-a-service ACV pushed to new highs in the fourth quarter, up 43 percent year-on-year, while traditional sourcing inched up 2 percent.

Market Insights (Full Year)

Declines in the UK, DACH and France pulled down the traditional sourcing market in 2018.

Full-year ACV in the UK fell by 27 percent, to ?2.5 billion, despite a 5 percent increase in the number of contracts. The traditional sourcing market in the UK has slumped since the Brexit vote in June 2016. Prior to the vote, the UK averaged three ?800-million quarters for traditional sourcing per year. Since the vote, only one quarter ? the first quarter of 2017, which included the signing of some exceptionally large mega-deals ? reached that mark.

Traditional sourcing ACV in DACH was down 4 percent in 2018, with a 19 percent drop in contract signings. The economy in DACH slowed in 2018 and fears of a recession have slowed decision-making. The UK Government defeat over the Brexit vote presents a further substantial economic risk to Germany, as well as the UK.

While UK and DACH companies are exercising caution in traditional sourcing decisions, both are increasing their investments in new technologies and as-a-service contracting to improve efficiency and meet consumer demand for new services and channels.

The results of unsettling economic and political factors also are evident in France, where traditional sourcing ACV edged down 3 percent, to ?640 million, despite a steeper drop of 13 percent in contract volume. French consumers have turned to online shopping in recent weeks as the Gilet Jaune demonstrations spread, benefiting Amazon and other online retailers and potentially affecting the Retail sector in 2019.     

In the Nordics, traditional sourcing was up 20 percent, to ?1.1 billion, with the number of contracts growing by 14 percent. The smaller EMEA markets also showed strength with gains in Southern Europe, Africa/Middle East and Russia/Eastern Europe.

Sector Breakdown (Full Year)

The impact of as-a-service contracting was apparent, with all sectors demonstrating strong year-on-year growth. Only Financial Services, Retail, Manufacturing and the Healthcare & Pharma sectors posted gains in traditional sourcing.

Retail saw the highest combined growth of any sector in EMEA in 2018, with ACV rising 71 percent for the year. Bucking the trend seen elsewhere, traditional sourcing powered this growth, increasing 125 percent.

In all other sectors, as-a-service growth outstripped that of traditional sourcing. Manufacturing, for instance, saw its combined ACV rise 27 percent on the strength of as-a-service growth of 45 percent, while Financial Services saw combined ACV increase 17 percent, with as-a-service surging 53 percent. Traditional sourcing in each sector was up 18 and 9 percent, respectively.

Elsewhere, the Business Services sector saw its combined ACV grow by 30 percent, driven by strong growth in as-a-service.

Forecast

"Even though the macro environment is more volatile now than a year ago, demand for sourcing remains strong," Hall said. "We believe the industry will see an accelerating growth trend in 2019, driven by a growing appetite for digital transformation, even in the face of unforeseen macro-economic challenges."

About the ISG Indextm

Now in its 65th consecutive quarter, the ISG Indextm provides a quarterly review of the latest sourcing industry data and trends for clients, providers, analysts and the media. For more than 15 years, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance. In 2016, the ISG Indextm was expanded to include coverage of the fast-growing as-a-service market, measuring the significant impact cloud-based services are having on digital business transformation. ISG also provides ongoing analysis of automation and other digital technologies in its quarterly ISG Indextm presentations.

The 4Q 2018 EMEA ISG Indextm results were presented during a conference call and webcast for media and analysts on January 14, 2019.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; technology strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 professionals operating in more than 20 countries?a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.

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