2017-2018 Annual Report of the Québec Ombudsman - News release no. 3
Health and social services: do more to meet the needs of people who are vulnerable
QUÉBEC CITY, Nov. 29, 2018 /CNW Telbec/ - When her 2017-2018 Annual Report was tabled in the National Assembly today, Ombudsperson Marie Rinfret expressed her concerns about the fact that, this year again, the main reason for substantiated complaints and reports about health and social services continued to be deficient service quality. She is especially critical of flawed services for the elderly or people with disabilities in CHSLDs: "At many institutions, staff can barely keep up. The upshot is that services such as baths and dental care are put off. Needless to say, this causes significant harm to people who are highly vulnerable."
The following are some of the shortcomings concerning the health and social services network:
Difficulty for disabled people with complex needs to find residential resources: residential resources do not always have adapted equipment or sufficient staff to meet these people's needs.
Discontinued rehabilitation services for children starting school: children with special needs are left behind because the Ministère de la Santé et des Services sociaux and school boards pass the buck.
Cultural identity of First Nations' children: intervention plans at youth centres are not always adapted to Indigenous realities.
Registration with a family doctor: the rules for getting on the waiting list for a family doctor are not applied the same way from one region to another and the priority levels assigned to people are sometimes inadequate.
Means of control: nursing staff are sometimes too quick to resort to means of control in handling disorders and aggression.
The three main grounds for substantiated health and social services complaints and reports were deficient service quality, lengthy wait times and failings in staff skills and behaviour. Because of the Québec Ombudsman's recommendations, problems of complainants' and of many other people in similar situations were solved.
For complaints concerning the health and social services network, the Québec Ombudsman acts as a second level of redress, after the service quality and complaints commissioner of the institution concerned.
Boehringer Ingelheim, the largest animal health company in Georgia and its NexGard® PLUS (afoxolaner, moxidectin, and pyrantel chewable tablets) product, and the Atlanta Braves Foundation, the non-profit arm of the Atlanta Braves, are proud to...
One of the main roles of the spleen is to help the body's immune system fight infections. The spleen does this through producing and regulating antibodies ? antibody production is negatively affected in various conditions, including sepsis and...
Prominently featured in The Inner Circle, Lee C. Ferguson, DO, FACS is acknowledged as a Pinnacle Lifetime Member for his contributions as a Vascular Surgeon.
Dr. Ferguson, a distinguished dual board-certified vascular surgeon and endovascular...
The Honourable David J. McGuinty, Member of Parliament for Ottawa South, on behalf of the Honourable Mark Holland, Minister of Health, will hold a news conference to announce funding to improve palliative care.
MP McGuinty will be available to...
Sugar Kayne Radio, an innovative internet radio station founded by Matthew Kayne, also known as DJ Sugar Kayne, is set to launch on 2nd June. Located in the heart of North West London, Sugar Kayne Radio aims to revolutionize the online music...
Today, the U.S. Food and Drug Administration is providing an at-a-glance summary of news from around the agency:
Today, the FDA published the FDA Voices: "A Milestone in Facilitating the Development of Safe and Effective Biosimilars," by Sarah Yim,...