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Classified in: Science and technology
Subject: Product/Service

Travel Company Uses Verint Bots for 95 Percent of Their Customer Bookings


Verint® (NASDAQ: VRNT), The CX Automation Companytm, today announced that a leading U.S. travel company has been using Verint bots to achieve successful self-service containment of 95 percent of their customer interactions.

The travel company is using Verint's AI-powered IVA to handle six million digital customer interactions per year related to travel booking, changes and cancellations. The company also reported positive customer experiences when their customers interacted with the Verint bots.

"Verint IVA continues to deliver a dramatic impact on business outcomes across many industries. Brands can better serve their customers, lower operating costs and drive incremental revenue," says Verint's Heather Richards, vice president, go-to-market strategy. "Today, Verint's customers can deploy Verint IVA within 30-days and can quickly benefit from AI business outcomes such as a 20 percent increase in their self-service containment rate."

Visit Verint Intelligent Virtual Assistant to learn more.

About Verint

Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world's most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.

Verint, The CX Automation Companytm, is proud to be Certifiedtm by Great Place To Work®. Learn more at Verint.com.

This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.


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