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Subject: Survey

New Research Finds America's Workforce is Worried Sick About Their Health

Included Health, a new kind of healthcare company delivering integrated care, navigation, and advocacy for millions of people nationwide, today released its Workforce Vitals Report, a data-driven analysis revealing insights into America's workforce when it comes to healthcare.

Based on a nationwide survey conducted in August 2023 by YouGov, the report compiles data from 2,500 adults currently receiving health benefits from an employer and who collectively represent a diverse cross-section of America's workforce, spanning job types and levels, industries, demographics, geographies, and company sizes. The report explores employees' primary concerns, pain points, healthcare experiences (both positive and negative), level of trust (and mistrust), and hopes for the future regarding health, well-being, and healthcare benefits. Select findings include:

Economic, health, and social concerns are impacting everyday life, well-being, and productivity

Weight Management is Weighing on Workers' Minds

Workers Don't Trust Health Insurers But Do Trust Their Employer

Navigating Healthcare is Too Hard and a Deterrent to Seeking Care

Nearly All Employees Have Had a Bad Day at the (Doctor's) Office... When they Can Get In

"America's workforce has the weight of the world on their shoulders, and it's impacting every facet of their life: their physical health, their mental health, and how they show up at work and for their families. On top of it all, when they turn to the healthcare system for help, many are left feeling confused and intimidated. We must do better," said Robin Glass, president of Included Health. "The call to action and opportunity for employers, health plans, providers, and innovators could not be more clear. As global and societal issues challenge the well-being and productivity of employees everywhere, we must simplify and improve the healthcare experience, remove the fragmentation, and support people across all aspects of their care. Amid annual open enrollment timing and always, the voices of the people we provide care for must remain front and center."

"AT&T's workforce spans five generations and all 50 states, and for diverse companies like ours, robust wellbeing programs are essential to improving total employee wellbeing. And importantly, employers must act as a tour guide to those benefits and resources for their employees," said Stacey Marx, AT&T's global senior vice president of benefits. "The Workforce Vitals research underscores why it's so important to provide people with personalized, whole-person healthcare that's readily accessible when they need it most. Working with the clinical and navigation experts at Included Health, we've made it simpler for our employees and their families to access the right care at the right time, with ongoing support along the way."

The Workforce Vitals Report provides a powerful view into employee pain points along with a call to action for all healthcare stakeholders who are committed to improving healthcare quality and access. To see the full report, visit: https://includedhealth.com/workforce-vitals-report

About Included Health

Included Health is a new kind of healthcare company. We combine people and technology to guide and deliver care differently. Working with employers and health plans nationwide, we provide millions of people with a healthcare experience that is more personalized, accessible, equitable, affordable, and cohesive. With us, it's all included; care and support online, around the corner, and in the home for everyday and urgent needs including primary, specialty, and behavioral healthcare. Our model is designed to treat people better. Learn more at includedhealth.com.

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