SSON Impact Awards - North America 2023 Recognizes Excellence in Shared Services & Global Business Services

The SSON Impact Awards Gala was held on March 22nd at Shared Services & Outsourcing Week 2023 to recognize shared services centers and service delivery teams who have exceeded industry standards across 12 categories.

ORLANDO, Fla., March 23, 2023 /PRNewswire-PRWeb/ -- Shared Services & Outsourcing Network (SSON) celebrated the winners of the SSON Impact Awards - North America 2023 on March 22, 2023, at the Rosen Shingle Creek resort in Orlando, Florida. The annual awards ceremony recognizes shared services centers and service delivery teams who have exceeded industry standards in their shared services and outsourcing initiatives.

Additionally, to highlight the potential of the GBS model, and in recognition of the interest in this model (61% of the market is committed to GBS), SSON Research & Analytics is pleased to sponsor the inaugural World's Best Global Business Services (GBS) Study & Award.
This award celebrates a truly outstanding GBS ? one that reflects the innovative and forward-looking policies enabled by the model and delivers clear value-add beyond process efficiencies. The study collected qualitative data on how GBS deliver value and was evaluated based on the impact delivered to growth, revenue, and margin, among other areas.

SSON is pleased to announce the winners and runners-up for organizations who have demonstrated excellence in their initiatives across various categories:
AUTOMATION

•     Winner: Mastercard
• Runner-up: Johnson & Johnson

BUSINESS RESILIENCY

• Winner: Infosys / Rio Tinto
• Runner-up: WNS

CHANGE MANAGEMENT & BUSINESS TRANSFORMATION

• Winner: Takeda
• Runner-up: Infosys / AT&T

CREATIVE TALENT MANAGEMENT

• Winner: Flex
• Runner-up: Infosys / T-Mobile US, Inc

CUSTOMER CENTRICITY

• Winner: Corning
• Runner-up: Johnson & Johnson

DIVERSITY & INCLUSION

• Winner: Zimmer Biomet
• Runner-up: PepsiCo GBS

FINANCE TRANSFORMATION

• Winner: IBM
• Runner-up: Flex

HUMAN RESOURCES

• Winner: Mastercard
• Runner-up: PepsiCo GBS

PROCESS IMPROVEMENT & VALUE CREATION

• Winner: Mondelez
• Runner-up: Johnson & Johnson

SERVICE PROVIDER OF THE YEAR

• Winner: Capgemini
• Runner-up: Teleperformance

TECHNOLOGY OF THE YEAR

• Winner: Flex
• Runner-up: Prescriptive Data

WORLD'S BEST GBS

• Winner: Tesco
• Runner-up: Takeda

"We are pleased to celebrate the accomplishments of the SSO teams who have demonstrated exceptional performance and innovation in their respective categories. These awards highlight the best practices, strategies, and tools that drive business success in shared services and GBS," said Will Thomae, Market Analyst at SSON.

The Winners' Awards Gala was held during the Shared Services & Outsourcing Week 2023, which took place from March 20-23, 2023, at the Rosen Shingle Creek resort in Orlando, Florida. The event featured finalists from various industries, verticals, and locations in North America.

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About SSON
SSON is the largest and most established community of shared services, global business services, and outsourcing professionals in the world. Established in 1999, SSON recognized the revolution in business support services as it was happening and realized that a forum was needed through which practitioners could connect on a regional and global basis. SSON operates under four distinct pillars - SSON Digital, SSON Research & Analytics, SSON Events, and Global Business Services Training & Certification. ## Website: https://www.ssonetwork.com // https://www.sson-analytics.com LinkedIn: https://www.linkedin.com/company/ssonetwork Twitter: https://twitter.com/ssonetwork Facebook: https://www.facebook.com/ssonetwork

Media Contact

Ted Michael Gregory, SSON, 1 646-502-3250, [email protected]

SOURCE SSON