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Subjects: WOM, CSR, PSF

Taxpayers' Ombudsperson requests the Canada Revenue Agency take more action to assist Canadians fleeing abuse or violence

OTTAWA, ON, Dec. 8, 2022 /CNW/ - Today, Canada's Taxpayers' Ombudsperson, François Boileau, announces a new service improvement request following his Office's collaboration with Ending Violence Association of Canada (EVA Canada).

Last year, the Ombudsperson requested that the Canada Revenue Agency (CRA) improve the information it provides to those in an abusive or violent situation. The CRA responded to this request by publishing a new web page, Getting benefits and credits when in an abusive or violent situation. Since then, the web page has provided thousands of visitors with more complete information.

While the Ombudsperson is pleased with the CRA's implementation of the request, more can be done. On November 25, 2022, the Ombudsperson requested that the CRA assist Canadians facing gender-based violence in its many forms. With the help of the valuable feedback provided by EVA Canada, we have identified additional steps the CRA can take to make it is easier for Canadians to make changes to their account:

We know real change comes from listening to others, collaborating, and reaching out. Collaborating with EVA Canada enabled us to hear from a different perspective and allowed us to request meaningful change at the CRA. Our goal to improve service and make a positive change at the CRA does not stop here. If you, or your organization, know of any opportunities that the CRA can take to improve its service to Canadians, we encourage you to reach out to us and provide feedback.  

Background information

The Office of the Taxpayers' Ombudsperson
The Office of the Taxpayers' Ombudsperson works independently from the Canada Revenue Agency (CRA). We review complaints about the quality of service taxpayers and benefit recipients receive from the CRA. In particular, we are mandated to uphold eight of the 16 rights outlined in the Taxpayer Bill of Rights. We also look at service issues that affect more than one person, or a part of the population.

Ending Violence Association of Canada
The Ending Violence Association of Canada (EVA Canada) is a national organization that works to amplify the collective voice of those who believe it is possible to end gender-based violence. Through research, education, policy, and advocacy, EVA Canada works collaboratively with gender-based violence organizations from coast to coast to coast to identify and implement the institutional and systemic changes necessary to address the root causes of gender-based violence.

Taxpayers' Ombudsperson Quote
"Violence has no place in our society. We can all play a role in ending gender-based violence, whether it be by challenging social norms or through education. Let us use the 16 Days of Activism Against Gender-based Violence as a reminder that there are actions each of us can take to eliminate gender-based violence everyday. This includes the Canada Revenue Agency. The CRA can continue to make it easier for Canadians who are facing an abusive or violent situation to receive the benefits and credits they need to survive." 

François Boileau, Taxpayers' Ombudsperson

Ending Violence Association of Canada's Quote
"Gender-based violence takes many forms, and economic dependence and abuse can act as significant barriers to leaving an abusive relationship or an unsafe situation. Survivors also face difficulties getting re-established after experiencing violence, which highlights the importance of facilitating survivors' access to the benefits that they are entitled to. Beyond improving existing processes for survivors, we would like to see tax filing and income supports become more equitable and easier to access, to address persisting socio-economic inequities within our society that allow gender-based violence to flourish."

Erin Whitmore, Executive Director, Ending Violence Association of Canada


Office of the Taxpayers' Ombudsperson

Media Relations

Telephone: 613-402-1578
[email protected]

Ending Violence Association of Canada Media Relations

Telephone: 613-290-0270
[email protected]

SOURCE Office of the Taxpayers' Ombudsperson

News published on 8 december 2022 at 11:00 and distributed by: