Le Lézard
Classified in: Science and technology
Subjects: Product/Service, Survey

CallMiner Named a Leader in the 2022 SPARK MatrixTM for Speech Analytics Report


CallMiner, the leading provider of conversation intelligence to drive business improvement, announced today that it has been named a top performer and market leader in the 2022 SPARK Matrix for Speech Analytics by Quadrant Knowledge Solutions.

The report analyzes 17 vendors and evaluates products, market presence and customer value proposition, with CallMiner listed as a leader in customer impact and technology excellence. Specifically, CallMiner is recognized for its key market differentiators, including artificial intelligence-driven search features, call transcription accuracy, categorization tools for sentiment and emotion, as well as real-time and post-call analytics that help organizations drive action for business improvement.

"Conversation intelligence has the power to completely transform a business, unlocking areas of improvement, growth and impactful change, which makes partnering with the right vendor critical for success," said Paul Bernard, President and CEO, CallMiner. "CallMiner has always focused on delivering the innovative technology capabilities that bring tangible value and ROI to our customers. This latest recognition by Quadrant Knowledge Solutions further validates our market leadership and competitive differentiation."

The SPARK Matrix report also highlights CallMiner's strong customer base and commanding presence in North America and Europe. Today, CallMiner works with leading, global organizations across BPOs, financial services, healthcare, insurance, technology, telecoms, travel and hospitality, retail and more.

"CallMiner's platform improves business performance by allowing companies to identify areas of opportunity and drive improvement, growth, and transformational change in an efficient manner. The company's speech and text-based analytics features improve customer interactions, reduce costs, and deliver deeper insights into the customer experience. CallMiner can cater to diverse customer needs across industry verticals with its advanced capabilities, compelling customer references, comprehensive roadmap and vision, and highly scalable product suite," said Sofia Ali, Analyst at Quadrant Knowledge Solutions. "CallMiner has received strong ratings across technology excellence and customer impact and has been positioned as a leader in the SPARK Matrix: Speech Analytics, 2022."

Download a complimentary copy of the SPARK Matrix: Speech Analytics, 2022 here. Learn more about how CallMiner helps grow and transform its customers' businesses here.

About Quadrant Knowledge Solutions
Quadrant Knowledge Solutions is a global advisory and consulting firm, which mainly focuses on helping clients and allows them to achieve business transformation goals with Strategic Business and Growth advisory services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client's business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments. For more available research, please visit https://quadrant-solutions.com/market-research/.

About CallMiner
CallMiner is the global leader in conversation intelligence to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry's most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world's leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more. To learn more, visit CallMiner.com, read the CallMiner blog, or follow us on Twitter, LinkedIn and Facebook.


These press releases may also interest you

at 18:18
NASA is awarding approximately $3.7 million to 17 museums, science centers, and other informal education institutions as part of an initiative to ignite STEM excitement. The money will go toward projects that inspire students and their learning...

at 18:15
Epiq, a global technology-enabled leader to the legal industry and corporations, announced today Epiq Facilitatortm the premier, reliable, secure application for retrieving information, managing legal analysis, and administering voluntary...

at 18:15
The "Industrial Ovens - Global Strategic Business Report" has been added to  ResearchAndMarkets.com's offering. The global market for Industrial Ovens estimated at US$10.8 Billion in the year 2023, is projected to reach a revised size of US$14.8...

at 18:15
The acquisition solidifies ValeU Group as one of the premier firms in the nation offering Fortune 500 companies and smaller...

at 18:05
CrowdStrike announced the winners of the annual CrowdStrike Asia Pacific and Japan (APJ) Partner Awards at the CrowdStrike Partner Symposium in Bangkok. The awards recognize the exceptional work the partner ecosystem accomplished, supporting...

at 18:00
Descartes Systems Group , the global leader in uniting logistics-intensive businesses in commerce, announced that it has acquired OCR Services, Inc. ("OCR"), a leading provider of global trade compliance solutions and content. OCR specializes in...



News published on and distributed by: