Le Lézard
Classified in: Science and technology
Subject: PDT

CTL Introduces Streamlined Device Repair Portal

Customers will see a faster, easier-to-use and more comprehensive device repair process with an investment in new software and systems

PORTLAND, Ore., May 24, 2022 /PRNewswire/ -- CTL customers looking to get Chromebooks, Chomeboxes, and other devices repaired will experience an improved process that is faster, gives more control to the users, and provides valuable data to track performance.

"At CTL, we wanted to reinvent and rethink our service business to give more transparency and make the process easier for our partners and customers," explains Erik Stromquist, CTL's CEO. "As a valued added OEM that provides service in over 55 countries, we are in a unique position to lead the industry for serviceability and sustainability and we will continually update our portal to better serve our customers."

CTL worked with Fixably, a leading electronics repair solution, to design an innovative new repair management portal that automates internal and external repair processes. Among other things, the portal improves efficiency by automating as much of the repair process as possible. Examples include:

"I'm really satisfied with CTL's new repair management process using Fixably," says Dave Anand, Technical Support Representative at Portland Public Schools. "It has improved the communication and efficiency aspects of the overall experience."

"CTL has demonstrated that we have one of the strongest Chrome device service offerings in the industry with a 5-day guaranteed repair turnaround, our fast track service program, and our innovative Chromebook trade-in program," adds Mike Mahanay, CTL's Chief Revenue Officer. "We're committed to leading the industry with the best in-warranty and out-of-warranty service, and our new repair portal will contribute to that."

About CTL

CTL has been manufacturing best-in-class Chromebooks, Laptops, Desktop PCs, Computer Displays, Workstations, and High-End Servers since 1989. CTL's rugged Chromebooks for Education, Chromebox, and Chromebook Tablets have received widespread recognition from noted tech publications such as PC Magazine, ChromeUnboxed.com, Android Police, Android Central, CNET, and Laptop Magazine. CTL's headquarters, sales, and support teams are all located in the United States. CTL is a Google for Education Premier Partner, and an Intel Technology Program Platinum Partner. For more information about CTL and to purchase CTL products, visit us at ctl.net

Contact: Mark Jorgensen
Email: [email protected]
Phone: 800-642-3087


These press releases may also interest you

at 07:05
Today, sweetgreen , the mission-driven restaurant brand serving healthy food at scale, announced it is continuing to enhance its digital experience with the launch of Rewards and Challenges. With total digital sales representing 66% of the company's...

at 07:05
HR Acuity, the leading provider of employee relations and investigations management technology, today announced that it has been named Certifiedtm by Great Place to Work® for the third year in a row. The prestigious award is based entirely on what...

at 07:05
Precision BioSciences, Inc. (the "Company"), a clinical stage gene editing company developing ARCUS-based ex vivo allogeneic CAR T and in vivo gene editing therapies, today announced the closing of an underwritten offering of 35,971,224 shares of...

at 07:05
Radiant Logic, the Identity Data Fabric company, is pleased to announce its involvement in the Defense Information System Agency (DISA)'s production of its Enterprise Identity, Credential, and Access Management (ICAM) solution. In this modernized...

at 07:05
Drips announced today it has been awarded a Northeast Ohio Top Workplaces 2022 honor by cleveland.com and The Plain Dealer. The list is based solely on employee feedback gathered through a third-party survey administered by employee engagement...

at 07:05
Nuvation Bio Inc. , a biopharmaceutical company tackling some of the greatest unmet needs in oncology by developing differentiated and novel therapeutic candidates, today announced the Food and Drug Administration (FDA) has placed a partial clinical...

News published on 24 may 2022 at 08:42 and distributed by: