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New Customer Service Features Enable Support Agents to Deliver Smart, Relevant, and Personalized Experiences with Ease

MONTREAL and SAN FRANCISCO, May 12, 2022 (GLOBE NEWSWIRE) -- Coveo Solutions Inc, (TSX:CVO), a leader in AI-powered relevance platforms that transform search, recommendations, and personalization within digital experiences, today announced a range of new capabilities designed to help customer service employees effortlessly deliver personalized customer experiences.

As customers spend more of their lives online, brands are realizing that customer service and support is one of the few major differentiators remaining between them and competitors. Coveo's 2022 Service Relevance report found that 96% of people find inadequate customer service experiences affect loyalty to a brand. To provide satisfactory and personalized service, customer service agents need the right tools and technology to help quickly and accurately address customer issues.

Coveo's new capabilities help provide customer service agents a clearer view of the full customer journey without leaving their screen. Agents have specific details on the issues at hand as they work to resolve cases with ease. These proficiency improvements help to increase the speed to resolve each case, the quality of every customer interaction, and the satisfaction scores for both customers and service agents.

"Attracting and retaining customer service agents has never been harder," said Laurent Simoneau, Founder, President and CTO at Coveo. "By leveraging technology to help improve the efficiency and proficiency of support agents, brands can see an improvement not only in employee engagement but also their customer's service experience."

Coveo's new service and support features include:

For more information, visit our blog or booth 401 at TSIA World: Interact.

Coveo will be at TSIA World: Interact on May 16-18. Our VP of Technical Support Patrick Martin is presenting "Goodbye Tiers! How Intelligent Swarming, Slack and Salesforce are the Future in Support" on May 17, 2022, from 11:00am-11:45am ET. Watch virtually or attend live (Magnolia 1-3).

About Coveo
We believe that relevance is critical for businesses to win in the new digital experience economy and to serve people the way they expect, and that applied AI is an imperative. Coveo is a market-leading AI-powered relevance platform. Our SaaS-native, multi-tenant platform injects search, recommendations, and personalization solutions into digital experiences. We provide solutions for commerce, service, website, and workplace applications. Our solutions are designed to provide tangible value to our customers by helping drive conversion and revenue growth, reduce customer support costs, increase customer satisfaction and website engagement, and improve employee proficiency and satisfaction.

Our AI powers relevant interactions for hundreds of the world's most innovative brands and is supported by a large network of global system integrators and implementation partners.

Coveo is a trademark of Coveo Solutions, Inc.

Highwire PR for Coveo
[email protected]
+1 418-263-1111

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