The integrated solution combines on-demand global connectivity, a digital marketplace, real-time configure-price-quote (CPQ), and automated provisioning and activation
NEW YORK and LONDON, Jan. 27, 2022 /PRNewswire/ -- CloudSmartz and LastMileXchange (LMX) today announced a strategic partnership to help Communication Service Providers (CSPs) accelerate digital transformation (DX) and rapidly improve customer experience (CX). CloudSmartz is a provider of one of the industry's leading intelligent digital customer experience (iDCX) platforms, Acumen360tm. LMX is the global leader in inter-carrier access quote automation, supporting 50 percent of the leading carriers around the world. The joint LMX-CloudSmartz solution turbocharges real-time carrier pricing and accelerates the sales journey, with the support of an end-to-end digital experience and marketplace platform.
This new strategic partnership expands the benefits of Acumen360 by providing users access to 400+ last-mile providers across the globe. It also provides CSPs with the following additional benefits:
"CSPs are challenged with digital transformation and improving their customer experience across the entire organization ? technology, culture, process ? all the while staying relevant to their end-users and preparing for growth, scale and compliance," said Matthew Ray, Chief Marketing Officer at CloudSmartz. "They want better visibility, control, and automation ? and so do their enterprise customers. Together with LMX, we're proud to have created an intuitive, integrated platform that provides real-time automation for access network services, on-demand connectivity, CPQ, and product catalogue ? supporting CSPs around the world with a true end-to-end unified service experience."
CloudSmartz's Acumen360 accelerates digital transformation for CSPs by providing a customer-centric platform combining the power of global connectivity and existing systems to unlock continuous innovation and software-centric automation. By harnessing existing systems, global connectivity, and real-time automation, CSPs are able to rapidly design, introduce, sell, and configure new services while reducing internal costs and enabling one-click purchasing through its online marketplace platform.
"We are thrilled to be partnering with CloudSmartz to bring service providers all the benefits that come from a single-pane-of-glass platform ? irrespective of their existing backend OSS or BSS," said James Grant, Founder and Commercial Director at LMX. "CloudSmartz and LMX share a vision of digitizing and simplifying complex processes and challenge areas from the core end-user experience, quote-to-order, and execution to provisioning. This partnership is an opportunity to extend the benefits of the LMX pricing access engine, combined with an end-to-end foundational framework that is uniquely agnostic to CSPs' existing support systems ? unlocking value and innovation."
The LMX cloud-native platform allows carriers to quickly identify the optimal access solution by aggregating 400+ access providers' APIs, rate cards, and price books in one unified platform. Through this process, the LMX platform supports both buying and selling carriers with their quoting digitization. As a global leader in this field, LMX empowers service providers to meet three of their most pressing objectives: improve efficiency, win more profitable business, and minimize costs.
About CloudSmartz
CloudSmartz delivers the industry's leading digital marketplace and intelligent digital customer experience platform, Acumen360tm for on-demand global connectivity to accelerate digital transformation for Communications Service Providers (CSPs). Acumen360 drives value creation and immediate financial improvements by unlocking customer software-centric automation. CloudSmartz helps CSPs transform into digital-first service providers by optimizing business intelligence, digitizing operations, and generating revenue opportunities through a unified service experience. Encompassing over a quarter-century of telecom and software-industry experience, CloudSmartz has been recognized by Inc. magazine as one of America's Fastest-Growing Privately-held Companies for five consecutive years. For more information, visit https://cloudsmartz.com, follow CloudSmartz on LinkedIn, or book an exploratory call with CloudSmartz by clicking here.
About LastMileXchange
LastMileXchange (LMX) provides Communication Service Providers (CSPs) across the globe with cloud-based access pricing solutions, enabling them to automate, accelerate and streamline the quote-to-order sales process. LMX is the trusted access quoting partner for 50 percent of the world's leading global carriers, as its platform connects 400+ access vendors worldwide, processing 8 million quotes per annum. www.lastmilexchange.com
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