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Subject: NAT

Duke Energy crews restore power to more than 250,000 customers after winter storm moves through Carolinas


CHARLOTTE, N.C., Jan. 17, 2022 /PRNewswire/ -- Duke Energy today said it is on track to restore nearly all customers who lost power during the weekend winter storm in the Carolinas by late tonight, though many will be restored sooner.

Repair crews have restored power to more than 250,000 customers in the two-state region so far.

As of 3 p.m. today, 24,000 customers ? 16,000 in North Carolina, 8,000 in South Carolina ? remained without power.

Power will not be restored to some customers in parts of North Carolina's hard-hit mountain and Southern Pines regions until late Tuesday due to extensive ? and, in some cases, remote and isolated ? damage to power lines. All other customers in those two regions will be restored sooner.

Duke Energy dispatched additional workers and equipment to both regions to supplement existing repair crews.

"We were ready for this storm, and thankfully it was much less severe than anticipated," said Jason Hollifield, Duke Energy Carolinas storm director. "We greatly appreciate the ongoing patience of our customers who lost power, especially given the cold temperatures across the region. Our crews are working to safely restore power to all impacted customers as soon as possible."

Duke Energy will communicate estimated power restoration times directly to all remaining impacted customers later today.

The company also is providing estimated power restoration times for specific counties at duke-energy.com/outages/current-outages.

Estimated power restoration times indicate the latest time that the company expects to restore power in a given area. However, power for many customers in that area will be restored sooner.

The company will keep impacted customers informed as power restoration work progresses.

Counties with largest number of remaining power outages

Text 'OUT' to 57801 to report power outages

Duke Energy working closely with state officials

Duke Energy's power restoration process

Important safety information for customers

Shelter information

If you lose power and need to move to a shelter, North Carolina and South Carolina state websites provide emergency shelter information ? North Carolina, South Carolina.

In addition, the Red Cross maintains an update-to-date list of open shelter locations ? https://www.redcross.org/get-help/disaster-relief-and-recovery-services/find-an-open-shelter.html.

How to protect refrigerated food during power outages

For customers who lose power and have full refrigerators and freezers, the U.S. Food and Drug Administration (FDA) recommends the following:

The FDA offers additional tips for proper food handling and storage before, during and after a power outage at www.fda.gov/food/buy-store-serve-safe-food/food-and-water-safety-during-power-outages-and-floods.

Avoid customer scams

Customers should be alert to scammers who might call them ? impersonating Duke Energy representatives and threatening to cut off customers' power before or during the storm unless customers make an immediate payment for late bills or other charges.

Duke Energy never makes such calls.

Below are tips for customers to avoid such scams:

Sign up for outage alerts

Customers can receive the most up-to-date information about power restoration efforts by enrolling in Outage Alerts.

How to report power outages

Customers who experience a power outage can report the outage using Duke Energy's automated outage-reporting systems for their respective utility:

Duke Energy also will provide updates on its social media channels to keep customers informed if significant outages occur:

View B-roll of storm preparations and winter storm power restoration efforts

Duke Energy

Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, N.C., is one of America's largest energy holding companies. Its electric utilities serve 7.9 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 51,000 megawatts of energy capacity. Its natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. The company employs 27,500 people.

Duke Energy is executing an aggressive clean energy strategy to create a smarter energy future for its customers and communities ? with goals of at least a 50% carbon reduction by 2030 and net-zero carbon emissions by 2050. The company is a top U.S. renewable energy provider, on track to own or purchase 16,000 megawatts of renewable energy capacity by 2025. The company also is investing in major electric grid upgrades and expanded battery storage, and exploring zero-emitting power generation technologies such as hydrogen and advanced nuclear.

Duke Energy was named to Fortune's 2021 "World's Most Admired Companies" list and Forbes' "America's Best Employers" list. More information is available at duke-energy.com. The Duke Energy News Center contains news releases, fact sheets, photos and videos. Duke Energy's illumination features stories about people, innovations, community topics and environmental issues. Follow Duke Energy on TwitterLinkedInInstagram and Facebook.

Media contact: 800.559.3853

SOURCE Duke Energy


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News published on 17 january 2022 at 15:57 and distributed by: