How Phone Companies Can Utilize Numbering Intelligence to Improve Customer Satisfaction and Protect Revenue

What:

Local number portability gives consumers the choice and convenience of keeping their wireline or wireless telephone number when switching from one service provider to another. The volume of phone number porting means it can be difficult for service providers, SMS aggregators and VoIP providers to correctly and efficiently route phone calls and text messages. At the same time, they need to consider constant changes in global numbering plans, while efficiently managing interconnections and traffic termination. Not having visibility into this can lead to costly interconnection charges, dropped calls and undelivered text messages?all of which impact customer satisfaction, revenue, profitability and brand reputation.

In this session, iconectiv's Sr. Product Manager Robin Conley, will explain the concept of numbering intelligence?a data routing and rating framework that simply and seamlessly determines which phone numbers belong to which phone companies. By accurately routing and rating voice and SMS traffic, interconnection-related revenue leakage is minimized while customer satisfaction improves. Using case study examples from iconectiv® TruNumber Routing, which includes authoritative, port-corrected data from approximately 80+ nations, spanning five continents, Conley will also explore and identify useful ways to help organizations protect revenue leakage.

Who:

Conley is responsible for setting the strategy, roadmap and feature definition for TruNumber Protect and TruNumber Routing.

USTelecom is the trade association representing the global broadband industry. With a diverse member base ranging from large publicly traded communications corporations to small companies and cooperatives, USTelecom members provide advanced communications and innovative broadband services to hundreds of millions of customers around the world.

When:

November 10, 2021, at 2:00 pm ET

Where:

USTelecom specialty webinar will be held virtually. Register for the free event here.