UJET replaces outdated, legacy contact center software so customer service leaders can deliver the modern, digital experiences their customers expect and deserve.
"We're thrilled to announce UJET as the winner of the SaaS Product of the Year 2021 here at the Future of SaaS! We had many great nominations, but UJET impressed us with their commitment to going above and beyond in analyzing what customers need and anticipating those gaps in the market to create a truly innovative product," said Gemma Davies, Event Director and Community Manager at Future of SaaS.
"We are incredibly excited and honored to be recognized as the 2021 SaaS Product of the Year winner by Future of SaaS," said Baker Johnson, CMO of UJET. "Customer Service organizations have been treated as cost centers and asked to do more with less for far too long. That's all changing now as enterprises recognize the value and significance of their customer experience, and we're proud of the disruptive innovation we're delivering for CX leaders."
In addition to the 2021 SaaS Product of the Year award, UJET also recently received its sixth consecutive #1 Ranking in User Satisfaction in Contact Center Operation by G2, the largest and most trusted software marketplace, helping 5.5 million people every month make smarter software decisions based on authentic peer reviews.
To view the full list of Future of SaaS award winners, visit: https://futureofsaas.io/the-future-of-saas-awards-2021-winners
UJET is the world's first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world's largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.
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