Le Lézard
Classified in: Tourism and vacations, Science and technology, Business
Subject: PDT

Generali Global Assistance Implements Travel Insurance Assistant as part of its Smart Automation Initiative


SAN DIEGO, Sept. 21, 2021 /PRNewswire/ -- Generali Global Assistance ("GGA") today announced launch of the virtual Travel Insurance Assistant, one of the first of its kind online automated process to simplify customer journey and improve customer experience. This launch continues the Smart Automation Initiative progress enabling digital transformation of GGA to allow for more streamlined business operations and an improved customer experience.

The GGA Smart Automation initiative set out to define functions that can be automated across three core areas including: identifying practical ways in which approaches can be streamlined; scouting technologies to be tested on insurance-use cases for company-wide adoption; and honing employee skills to improve overall intercompany alignment.  This initiative made up of both technological and process-oriented solutions will look to simplify tasks by removing the human element when it comes to the tedious processing of data and documents allowing GGA employees to focus on providing best-in-class customer service.

Chris Carnicelli, CEO of Generali Global Assistance, commented on the news, "Implementing new artificial intelligence, machine learning and robotic process automation technologies will open up a world of possibilities for our team and customers alike. By utilizing Smart Automation where we can rely on technology to do some of the more tedious tasks, we can spend more time focusing on caring for our customers and partners. We are thrilled to watch the benefits of these technologies and processes come to fruition."

The Generali Travel Insurance Assistant will help its direct customers find a plan that will best suit their needs. To use this, customers will simply visit the consumer website and answer six short questions regarding destination, type of travel, and pre-existing conditions. From there, the program will suggest the best travel protection plan to suit customer needs. This one-stop-shop is an incredibly useful resource for customers in which they can experience aid in all facets of their travels.

GGA continues to expand other Smart Automation technologies that include the virtual agent and automated email and SMS notifications, among many others. Each of these features streamlines the interactions between Generali Global Assistance representatives and our partners and customers, providing a smoother customer experience overall.

James Sion, Chief Operating Officer of Generali Global Assistance, concluded, "We continue to enhance our capabilities to provide our customers with the best-in-class assistance for all of their travel needs. Through the addition of the Travel Insurance Assistant, our customers will feel reassured that they are picking the right plan. This is one of the ways we continue to actively help protect trips and enhance people's lives."

About Generali Global Assistance 

Generali Global Assistance (GGA) is a leading brand comprised of Travel Insurance & Assistance, Medical Risk Management, Identity & Cyber Protection, as well as other care services. GGA is part of the Generali Group, which for over 190 years has provided peace of mind to its clients and their customers and is now supported by more than 72,000 employees worldwide. Our success has been built on establishing trust by putting the customer at the core of everything we do, offering assistance and protection during our customer's most difficult and stressful situations.

To try Generali Global Assistance's Travel Insurance Assistant, please visit: https://www.generalitravelinsurance.com/travel-resources/plan-assistant.html

GGA Media Contact 
Jay A. Morakis 
M Group Strategic Communications (for Generali Global Assistance North America)  
+1 646.859.5951 
[email protected] 

SOURCE Generali Global Assistance


These press releases may also interest you

at 11:00
One of Alaska Airlines' newest global partners, STARLUX Airlines, announced today it will begin new nonstop service this summer between our hometown airport in Seattle and Taipei. STARLUX's inaugural flight from Seattle is scheduled for Aug.16. The...

at 10:36
Phelps Construction Group, a full-service construction management firm, has begun the renovations to the National Museum of Immigration on Ellis Island in New York harbor, a project for The Statue of Liberty-Ellis Island Foundation (the Foundation)...

at 10:30
The Transportation Security Administration (TSA) announced today the expansion of its TSA PreCheck program with the addition of Air Premia, Air Tahiti Nui, Air Transat, Bahamasair, BermudAir, Iberia, La Compagnie and New Pacific Airlines....

at 10:30
Virgin Hotels Collection, the parent company encompassing luxury hospitality brands Virgin Hotels and Virgin Limited Edition, is pleased to announce the opening of six brand new Riads at Sir Richard Branson's magical Moroccan retreat, Kasbah...

at 10:30
ADM Aéroports de Montréal is pleased to announce changes to its Board of Directors with the appointment of Marie-Hélène Nolet as Chair of the Board, succeeding Mélanie Kau, whose term as a director expires on May 2nd. In accordance with the...

at 10:00
The Federal Bridge Corporation Limited (The FBCL) is announcing the Second Blue Water Bridge (SBWB) rehabilitation project, set to start on May 29, 2024. In keeping with our continuous investment in stewardship, for the first time in over two...



News published on and distributed by: