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Linc's Premier CX Automation Solution Now Fully Integrated With Gladly


Today, Linc announced that its leading CX Automation solution has been integrated with Gladly's all-in-one customer service platform that helps brands deliver a more personalized customer experience. Now, with the integration of Linc, Gladly's leading enterprise retailers and disruptor brands have simplified and streamlined access to Linc's CX Automation solution, which rapidly resolves complex eCommerce use cases through pre-built and extensible Digital Workers.

Gladly's platform is purpose-built to eliminate antiquated ticketing systems historically used by customer support organizations, drive person-to-person issue resolution through a single platform, manage lifelong conversations across all channels, and natively provide all of the capabilities a business needs to deliver radically personalized customer service. Linc will help Gladly customers further enhance their customer service by allowing buyers to engage in 2-way conversations across all channels before, during and after the buying experience.

Linc provides high fidelity digital workers that can resolve over 300+ common use cases, offload over 85% of customer inquiries from the contact center and reduce support costs. These use cases cover consultative selling, buying assistance, post-purchase order support, and customer retention, ensuring the entire customer journey is covered, aligning with Gladly's approach of service at the individual level. Linc's solution provides 24/7 on-demand automated support across all conversational channels, acting as first responders to the most common eCommerce use cases and provides a seamless hand-off to contact center professionals so they can focus on the issues and inquiries only they can resolve.

The key benefits of utilizing the Linc solution for Gladly companies include:

Linc's Digital Workers are highly nuanced and provide best-in-class solutions for offloading customer interactions without the need for live agents, thereby reducing costs and increasing efficiency. Key functionalities include:

Gladly customers looking to add Linc as a solution can visit: https://www.gladly.com/integrations/linc/?utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9y7lVJkU5dxISu4BtifZuFyGFegyUOgk2jwWBDBIdfwceSUAKdc0JsdmuZW6ZQhKpuGJaD

About Linc
Linc is a premier CX Automation solution built for modern enterprise retailers and disruptor brands, to rapidly solve complex, high fidelity, eCommerce use cases through built-in Digital Workers, offloading 85% + of the Customer Experience across all conversational channels. Linc's platform empowers leading brands like Kimberly Clark, Carter's | Oshkosh, Levi's, Vineyard Vines and PacSun to deliver anywhere-engagement and real-time services across the entire customer journey. For more information please visit www.letslinc.com

About Gladly
Gladly is the only platform making customer service Radically Personal by allowing agents to communicate with customers seamlessly across channels. Gladly centers customer service around the person, not a case or ticket number, giving agents full visibility of customers in a single view. With Gladly, the world's most innovative consumer companies like JetBlue, JOANN, and TUMI develop lifelong customer relationships, not one-off experiences. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, and JetBlue Ventures.



News published on 16 september 2021 at 09:05 and distributed by: