Le Lézard
Classified in: Science and technology
Subjects: Product/Service, Survey

New Research from Legion Highlights Need for Transforming the Employee Experience to Attract and Retain Talent


Legion, the pioneer in AI-powered workforce management, today released a research report highlighting the need to better understand workplace concerns and desires of hourly employees, who comprise 48% of the U.S. workforce. The study, Hour by Hour: Attracting and Retaining Hourly Employees and Their Managers, provides actionable insights to help businesses improve experiences of hourly workers. The survey of one thousand hourly workers and managers in North America was conducted in May 2021.

The report highlights the need to offer schedule empowerment, automation, modern communication tools, and early access to pay to successfully attract and retain hourly workers in today's highly competitive job market. According to the survey, 59% of employees cited scheduling issues as reasons they would quit a job, while 39% would leave their current jobs for poor communication with their employers.

"Millennials and Gen Z, who make up a majority of the hourly workforce, grew up with the internet. They expect modern communication tools, gig-like flexibility, and the ability to complete transactions quickly and easily from their mobile devices," said Sanish Mondkar, CEO, Legion. "To attract and retain these employees, enterprises must make investments in digital transformation and workforce technologies. The alternative is to suffer from being short staffed, which often leads to costly overtime, burnout, and poor customer service."

Businesses also need to invest in automation and modern communication tools to free up managers, so they can upskill their teams and focus on creating great employee and customer experiences. Manual and outdated processes not only have a negative impact on employee satisfaction but also can lead to frustration among managers.

"Many businesses have focused on digital transformation efforts to create a great experience for customers, but they have overlooked the experience managers and hourly employees have on a daily basis," added Mondkar. "Digital transformation is key for businesses to create and operationalize an empowered workplace that attracts and retains hourly employees and their managers."

More than 80% of hourly workers and their managers reported being as stressed or more stressed in 2021 as they were in 2020. As a result, many of them are reevaluating where and how they want to work. Competition for talent is intense, so businesses must look beyond offering only a living wage to attract and retain workers.

"We ask hourly workers to do so much, the more we can streamline their processes, the better it is for them," said Executive Director of Information Systems, National Convenience Store Chain. "Legion is a competitive advantage for us in attracting workers. Everyone uses the app, and they want even more features, which is a sign that you have a great product."

Legion WFM helps enterprises to optimize their labor efficiency through AI-powered demand forecasting, labor optimization, automated scheduling, and time and attendance. At the same time, it enables employers to offer an enhanced hourly employee experience with schedules that better match employees' preferences, gig-like flexibility, and modern digital tools. Through the Legion WFM mobile app, employees can share scheduling preferences, view upcoming shifts, swap shifts, and more. These benefits are crucial for employee retention and engagement.

To view the complete survey report, click here. To learn more about Legion, visit https://legion.co.

About Legion

Legion Technologies is the global leader in AI-powered workforce management (WFM). The Legion platform optimizes labor efficiency and employee engagement simultaneously ? at scale ? enabling companies to significantly reduce labor costs, cut scheduling time in half, and achieve 95% employee engagement. Legion has been recognized as a Gartner Cool Vendor and included on JMP Securities' Hot 100 List of the Best Privately Held Software Companies. The company is backed by Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures. For more information, visit https://legion.co


These press releases may also interest you

at 13:20
Coalition, the world's first Active Insurance provider designed to prevent digital risk before it strikes, today announced that Coalition Insurance Company (CIC), the full-stack Active Cyber Insurance carrier, is now open for quoting Coalition's...

at 13:20
Blumira, a leading security and operations platform, today announced tech industry veteran Haiyang Li has joined the company as its vice president of engineering, effective March 18. Li joins the Blumira leadership team with extensive experience...

at 13:16
Risas Dental & Braces ("Risas"), a dental and braces provider that serves patients in Arizona, Colorado, Texas, and Nevada, has learned of a data security incident that may have involved the protected health information of certain Risas patients....

at 13:15
The "Long-Acting Drug Delivery Technologies and Services Market: A Global and Regional Analysis, 2023-2033" report has been added to ResearchAndMarkets.com's offering. As of 2022, the global long-acting drug delivery technologies and services...

at 13:15
The "Global Organoids And Spheroids Market Analysis & Forecast to 2024-2034" report has been added to ResearchAndMarkets.com's offering. The global organoids and spheroids market size was estimated to be USD 0.781 billion in 2023 and is anticipated...

at 13:07
While many schools will be closed on April 8, 2024 for the total solar eclipse, Western Reserve Academy (WRA) in Hudson, OH is using the day to celebrate its place in the path of totality, and its place in history....



News published on and distributed by: