Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched two research studies examining providers of digital banking services and digital banking platforms as the COVID-19 pandemic forces financial institutions to embrace new ways of doing business.
The study results will be published in two comprehensive ISG Provider Lenstm reports, called Digital Banking Services and Digital Banking Technology & Platforms, scheduled to be released in November. The report on digital banking services will cover such offerings as digital modernization, governance, risk and compliance services and payment processing, while the platform report will evaluate a variety of platform-based solutions, from core banking to digital engagement.
Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients.
Beginning in July 2021, all ISG Provider Lens evaluations will feature new and expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of these reports in return for their feedback.
The new reports look come at a time when the banking industry faces major changes accelerated by the COVID-19 pandemic, said Owen Wheatley, lead partner for banking and financial services with ISG. "The banking industry is undergoing a massive digital disruption, with digital customer engagement, reimagined contact centers and next-generation apps becoming the norm," he said. "Banks are seeking ecosystem partners to help them leverage new technologies, embrace innovation and tackle the ever-changing challenges of an increasingly digital world, while staying competitive and attracting customers."
For the digital banking services report, ISG has distributed surveys to 30 providers. Working in collaboration with ISG's global advisors, the research team will produce four quadrants representing the services and products the typical enterprise client is buying in the digital banking space, based on ISG's experience working with its clients. The four quadrants that will be covered are:
For the digital banking platforms report, ISG has distributed surveys to about 140 platform vendors. The research team will produce four quadrants representing the services and products the typical enterprise client is buying in the banking platforms space. The four quadrants are:
The banking services report will cover the global digital banking market and examine products and services available in the U.S., Germany, the U.K., Switzerland and the Nordic countries. The banking platforms report will cover the global market as well as platforms available in the U.S. and Europe. ISG analysts Gowtham Kumar and Lutz Peichert will serve as authors of both reports.
A list of identified providers and vendors and further details on the study are available in these brochures: Digital Banking Services and Digital Banking Technology & Platforms. Companies not listed as digital banking providers can contact ISG and ask to be included in the studies.
About ISG Provider Lenstm Research
The ISG Provider Lenstm Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Germany, Switzerland, the U.K., France, the Nordics, Brazil and Australia/New Zealand, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries?a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.
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