SAN FRANCISCO, June 14, 2021 /PRNewswire/ -- Genesys®, a global leader in cloud customer experience and contact center solutions, today published Moving Forward Together: Genesys 2020 Sustainability Report, announcing the company's commitment to a sustainable future for positive impact in the communities where we work and live. The report outlines Genesys' plans to establish more sustainable business practices through environment, social and governance (ESG) initiatives and sets goals for making a positive impact in the world.
Genesys has integrated sustainability as one of the four pillars around which the company is building its operational model to ensure strategy-aligned execution. As a global organization with nearly 7,000 customers, including over half of the Fortune Global 100, and more than 5,700 employees in 55 countries, Genesys is well positioned to help the customer experience ecosystem adopt more sustainable business strategies. Covering Genesys' 2021 fiscal year, which ended on January 31, 2021, the 2020 Sustainability Report will serve as a baseline for the company to measure progress while engaging with employees, customers, partners and suppliers in its efforts to move sustainability initiatives forward as an industry.
"We're making great strides at Genesys in transforming our strategy and growth through more sustainable business practices that holistically optimize our economic, social and environmental impact," said Bridgette McAdoo, Global Sustainability Officer at Genesys. "We recognize that sustainability is a team sport and that together, through our commitments and actions, we can impact our communities for generations to come."
The report identifies a number of promising areas for Genesys to make significant impact, including operational emissions, customer carbon reduction, workforce diversity, equity and inclusion, cybersecurity, ethical product use, artificial intelligence (AI) applications, and details the company's specific targets across the ESG categories. Among them:
Over the past year, Genesys has taken action to make progress on these goals, including:
To learn more about the Genesys sustainability initiatives and progress, read the full report here.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. Visit www.genesys.com.
Statements in this press release that are not historical or current facts are forward-looking statements that involve risks and uncertainties. Unless required by law, Genesys undertakes no obligation to update or revise any forward-looking statements to reflect circumstances or events after the date of this press release.
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