Le Lézard
Classified in: Environment, Science and technology
Subject: ENP

Genesys Commits to a Sustainable Future


SAN FRANCISCO, June 14, 2021 /PRNewswire/ -- Genesys®, a global leader in cloud customer experience and contact center solutions, today published Moving Forward Together: Genesys 2020 Sustainability Report, announcing the company's commitment to a sustainable future for positive impact in the communities where we work and live. The report outlines Genesys' plans to establish more sustainable business practices through environment, social and governance (ESG) initiatives and sets goals for making a positive impact in the world.

Genesys has integrated sustainability as one of the four pillars around which the company is building its operational model to ensure strategy-aligned execution. As a global organization with nearly 7,000 customers, including over half of the Fortune Global 100, and more than 5,700 employees in 55 countries, Genesys is well positioned to help the customer experience ecosystem adopt more sustainable business strategies. Covering Genesys' 2021 fiscal year, which ended on January 31, 2021, the 2020 Sustainability Report will serve as a baseline for the company to measure progress while engaging with employees, customers, partners and suppliers in its efforts to move sustainability initiatives forward as an industry.

"We're making great strides at Genesys in transforming our strategy and growth through more sustainable business practices that holistically optimize our economic, social and environmental impact," said Bridgette McAdoo, Global Sustainability Officer at Genesys. "We recognize that sustainability is a team sport and that together, through our commitments and actions, we can impact our communities for generations to come."

The report identifies a number of promising areas for Genesys to make significant impact, including operational emissions, customer carbon reduction, workforce diversity, equity and inclusion, cybersecurity, ethical product use, artificial intelligence (AI) applications, and details the company's specific targets across the ESG categories. Among them: 

Over the past year, Genesys has taken action to make progress on these goals, including:

To learn more about the Genesys sustainability initiatives and progress, read the full report here.

About Genesys 

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. Visit www.genesys.com.

Forward-Looking Statements

Statements in this press release that are not historical or current facts are forward-looking statements that involve risks and uncertainties. Unless required by law, Genesys undertakes no obligation to update or revise any forward-looking statements to reflect circumstances or events after the date of this press release.

©2021 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Engage and Experience as a Service are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.

Contacts: 
Janelle Dickerson
Genesys 
[email protected]
+1 650-466-1345

Calli Rose
Nectar Communications
[email protected]
+1 602-882-0439

SOURCE Genesys


These press releases may also interest you

at 14:15
"I wanted to create a modified engine to generate significant mechanical power or electricity," said an inventor, from Minneapolis, Minn., "so I invented the MAGNETIC PRESSURE ENGINE. My design would result in high performance power and fewer...

at 14:11
From devastating droughts to deadly heatwaves, developing countries are some of the hardest hit by climate change, yet often have limited capacity to prevent and adapt to the effects. For people around the world, Canada continues to step up,...

at 14:00
Over the past years, Canada has built renowned world-class strength in genomics research. This, along with our strong public health care system, diverse ecosystems, and abundant natural resources and food sectors, has positioned Canada as a leader in...

at 13:50
2.7 million metric tons of plastic waste are generated in the Philippines each year with about 20 percent ending up in the ocean. An estimated 163 million pieces of single-use plastics known as multilayer sachets are...

at 13:35
Bechtel, a trusted engineering, construction and project management partner to industry and government, released its Annual Report highlighting the company's focus on partnering with customers across the globe to accelerate progress to a safer,...

at 13:30
Mark Newton, Head of Corporate Sustainability for Samsung Electronics America, is a featured guest this week on the Impact Podcast with John Shegerian. The show is hosted by Shegerian, Co-Founder and Executive Chairman of ERI, the nation's leading...



News published on 14 june 2021 at 11:00 and distributed by: