Le Lézard
Classified in: Science and technology, Business
Subject: PDT

Authority Software Announces General Availability of Workforce Management Solution at SWPP


SUNRISE, Fla., April 16, 2021 /PRNewswire/ -- Authority Software, a leading global provider of workforce optimization solutions for enterprise contact centers, today announced the general availability of Authority Workforce Management. Authority's workforce management solution rounds out an offering of established industry applications that include quality recording management, customer relationship management, and rapid applications development.

"We are thrilled to enter this arena and to offer an alternative to existing legacy solutions that at their core, are premise based. Our WFM is 100% cloud native, designed by WFM subject matter experts, and built by us from the ground up with nothing bolted on," said Lou Mandic, the company's chief executive officer. "Our domain expertise in the contact center industry goes back decades, and in designing this solution we sought to make improvements in available functionality, efficiency, and cost."

Authority WFM eliminates the need for spreadsheets as part of the everyday life of workforce management professionals, is easy to learn, and is faster than any other WFM solution on the market today with proprietary technology that levels calculation intensive processes, resulting in unprecedented speed in forecasting. "Our time to launch can be measured in days, not months. Coupled with our concurrent licensing model, our WFM solution is the most cost effective to implement and use. Billing for named agents is an extremely dated model that only serves to eat into a contact center's profit margins. Our solutions are scalable, and our customers only pay for what they are using in any given month."

Recently listed in the "Vendors to Watch" category of DMG Consulting LLC's 2021 - 2022 Workforce Management Product and Market Report, Authority Software will be demonstrating its solution at SWPP's 2021 Virtual Summit for Workforce Management, which runs from April 5-27, 2021.

About Authority Software

Authority Software is a global leader in 100% cloud-based workforce optimization solutions that increase productivity, maximize efficiency, and empower agents to deliver the best possible customer experience. Built from the ground up by experts in the industry, Authority solutions scale quickly and easily to meet the unique needs of customers including Fortune 500 companies, BPOs, and contact centers across all industries. www.authoritysoftware.com

Media Contact:
Heather Turbeville
Authority Software
[email protected]
954-900-9973 ext 710

Related Files

Authority_WorkforceManager.pdf

Authority_Brochure_9x6.pdf

Related Images

image1.png

SOURCE Authority Software


These press releases may also interest you

at 08:47
Kunes Auto & RV Group, a Midwest automotive group, is continuing its company growth with the opening of its new store in Beloit, Rock County, Wisconsin. Purchased from Finley GMC, the new automotive store will operate as Kunes GMC of Beloit starting...

at 08:43
WIN (Women In Negotiation) is pleased to announce Walmart Connect as its presenting sponsor - for its eighth annual WIN Summit to be held Thursday, May 30, 2024 in New York City....

at 08:38
Staffing Industry Analysts announced its 2024 Best Staffing Firms to Work For list this week, honoring Omaha-based healthcare company Fusion as a winner in the category of staffing firms with more than 500 employees. SIA's Best Staffing Firms to...

at 08:37
In a landmark move, Greenlight Commercial Funding (GCF) has announced its support for Audacity Zone Developments, INC. through an $11 million Series A Preferred Equity Offering. This underscores the company's unwavering commitment to fostering...

at 08:36
Brody's Crafted Cocktails, the highly-acclaimed premium ready-to-serve craft cocktails, proudly announces its latest addition to an ambitious 2024 expansion strategy in collaboration with Savannah Distributing Company. This family-operated wholesale...

at 08:35
SatixFy Communications Ltd. (the "Company" or "SatixFy") , a pioneering force in next-generation satellite communication systems driven by in-house developed chipsets, has released its consolidated financial results for the full year period ended...



News published on and distributed by: