Le Lézard
Subject: PSF

Toronto Hydro warns customers of increased phone scam activity


TORONTO, March 18, 2021 /CNW/ - In response to an increase in fraudulent activity, Toronto Hydro encourages small business and residential customers to be alert for ongoing, sophisticated scams.

The phone scam involves customers receiving a call from a fraudster ? who usually masks their number ? threatening to immediately disconnect power if the customer doesn't make a payment right away. Toronto Hydro never disconnects power without first contacting customers through multiple channels and will never ask a customer to call a 1-800 number (like 1-855 or something similar) to make such a payment.

If you get a call requesting immediate payment and threatening disconnection, hang up and call the number found on your bill.

Protect yourself against fraudsters

Scams are constantly evolving, but learning how to spot the red flags will help protect you against fraudsters:

Block scammers with these tips

Reporting suspicious behaviour

Customers who suspect any type of fraudulent activity are encouraged to report it to Toronto Hydro by contacting our Customer Care department at 416-542-8000, staffed Monday to Friday, 8 a.m. to 8 p.m., or by completing our brief online form at torontohydro.com/reportfraud. Customers should also report suspicious activity to the Canadian Anti-Fraud Centre at 1-888-495-8501.

Visit torontohydro.com/fraud for more tips on how to identify and block scammers.

ABOUT TORONTO HYDRO
Toronto Hydro owns and operates the electricity distribution system for Canada's largest city. Recognized as a Sustainable Electricity Companytm since 2014, it has approximately 782,000 customers located in the city of Toronto and distributes approximately 18% of the electricity consumed in Ontario.

SOCIAL MEDIA ACCOUNTS
Twitter ? twitter.com/torontohydro 
Facebook ? facebook.com/torontohydro
YouTube ? youtube.com/torontohydro
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LinkedIn ? linkedin.com/company/toronto-hydro

SOURCE Toronto Hydro Corporation



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