Le Lézard
Classified in: Science and technology
Subjects: Contract/Agreement, Product/Service

ContactMakers Selects Radisys Engage Media Server to Power Cloud-Based Customer Interaction Suite


Radisys® Corporation, a global leader of open telecom solutions, today announced that ContactMakers, a contact center telephony solutions and customer care provider, has selected Radisys Engage Media Server as the foundation for its VOIP Communication ContactSuite platform as it moves the solution to the cloud. The Engage Media Server's extensive flexible capabilities enable ContactMakers to focus its resources to add unique applications, enhanced user experience and custom capabilities for its unique customer interaction suite, rather than on the communications infrastructure. ContactMakers will be able to use the media server to address specific customer requirements more quickly, while reducing costs and complexity by utilizing a common media processing platform for advanced voice, video, media analytics, and other capabilities for its customer offerings.

Highlights

"We have had a long relationship with Radisys to deliver high-quality communication services that our customers expect. Now, with Radisys' help, we are able to seamlessly transition to a software environment that can run in our private data center or in the cloud," said Denise Konings, CEO, ContactMakers. "The combination of Radisys technology, its consultative expertise in the rapidly evolving communications and mobile technology domain, and its world-class global support make Radisys not only a technology supplier, but our key partner in delivering high quality, engaging, customer interactions."

"Reliable, scalable and cloud-based media processing is the foundation for delivering memorable customer interactions," said Shankar Krishnamurthy, Radisys' Senior Director, Business Development. "Engage Media Server is enabling ContactMakers to migrate its services to the cloud to better manage communication workflows, improve the user experience, and track critical customer and employee key performance indicators. It also allows ContactMakers to continue to focus its specialized resources and development budget on service applications."

About Radisys

Radisys is a global leader in open telecom solutions and services. Its disaggregated platforms and integration services leverage open reference architectures and standards combined with open software and hardware, enabling service providers to drive open digital transformation. Radisys offers an end-to-end solutions portfolio from digital end points, to disaggregated and open access and core solutions, to immersive digital applications and engagement platforms. Its world-class and experienced network services organization delivers full lifecycle services to help service providers build and operate highly scalable and high-performance networks at optimum total cost of ownership. For more information, visit www.Radisys.com.

About ContactMakers

ContactMakers facilitates and realizes top-level telephony for companies that go for quality in customer service. Superior communication technology in the cloud combined with people skills, passion and drive. ContactMakers inspires and challenges you to make every customer contact moment the best that it can be. Together we'll optimize every phase of the customer experience cycle. Visit www.contactmakers.nl for more information.

Radisys® is a registered trademark of Radisys. All other trademarks are the property of their respective owners.


These press releases may also interest you

at 09:47
Gala Film, the leading decentralized streaming platform, announces the Global Premiere of its first-ever streaming series, RZR, on April 14, 2024. Starring and created by Award-winning actor and filmmaker David Bianchi (Queen of The South), "RZR"...

at 09:45
Truckin Digital, an innovator in logistics and transportation software solutions, is thrilled to unveil its 2024 Trucking Software ERP, a comprehensive suite designed to improve trucking operational capabilities. This latest release promises to...

at 09:42
A news report from China.org.cn on people's life in Xizang:   Songzhuji and her family live in a village in Nyainrong County, Nagqu City, Xizang Autonomous Region. Given the 4700m altitude, the air pressure is much lower...

at 09:32
Genea, a leading provider of cloud-based enterprise building security and utility management technology, is proud to announce the appointment of Karen Roberto as the new Vice President of Marketing. ...

at 09:30
Policybazaar, India's leading online insurance marketplace, is witnessing a significant increase in non-resident Indians (NRIs) choosing term insurance from India via its platform. This surge is driven by the unparalleled ease, benefits and...

at 09:15
Vibrant Wellness, a leader in specialized diagnostics and personalized health tools, announced today that its Tickborne Testing received approval from The Wadsworth Center, part of the New York State Department of Health.This approval enables Vibrant...



News published on and distributed by: