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Classified in: Health, Covid-19 virus
Subjects: SVY, SCZ

Progress Report on the COVID-19 crisis in CHSLDs - Learning from the first wave and kicking into action mode

QUÉBEC CITY, Dec. 10, 2020 /CNW Telbec/ - Today, Québec Ombudsperson Marie Rinfret released her Progress Report on the government's handling of the COVID-19 crisis in public and private CHSLDs during the first wave of the pandemic. The report is part of its impartial and independent investigation that will wrap up in the fall of 2021. Entitled Learning from the crisis and moving to uphold the rights and dignity of CHSLD residents, the Progress Report gives the floor to firsthand witnesses?CHSLD staff, informal caregivers, and residents.

"Based on the findings from the witness statements that came out of our investigation, and from the complaints and reports we received from the beginning of the pandemic, we can already identify lessons to be learned from the first wave that hit CHSLDs. We can immediately pin down priorities for action in order to ensure that the care and services that CHSLD residents receive is a worthy reponse to their needs," said Marie Rinfret.

Act now

Numerous witnesses to the crisis described a disorganized, exhausted system despite the immense dedication of healthcare workers.

In its Progress Report, the Québec Ombudsman defines five priorities for action which would make CHSLDs living environments that measure up to their mission to provide continuous care that respects the rights and dignity of the residents:

  1. Focus CHSLD care and services on the needs of residents in order to respect their rights and dignity, and acknowledge the role of informal caregivers;
  2. Ensure a stable workforce in CHSLDs and sufficient numbers of staff;
  3. Continue to deploy to each CHSLD a local manager who can exercise strong local leadership;
  4. Establish a rigorous culture of infection prevention and control within CHSLDs that is known by all;
  5. Strengthen local, regional and Québec-wide communication channels in order to convey clear information and directives and facilitate sharing of best practices.

The stark reality

Wanting its Progress Report to document what really occurred in the trenches, the Québec Ombudman based the document on:

"The Québec Ombudsman wishes to thank the many people who opened up to it to talk frankly, honestly, poignantly and often forcefully about what they experienced in CHSLDs during the first wave of the COVID-19 pandemic. Their contribution has made it possible for the Québec Ombudsman to propose priorities for action today and will shape the work we intend to continue," Marie Rinfret said in closing.

SOURCE Protecteur du citoyen

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News published on 10 december 2020 at 10:00 and distributed by: