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COVID-19 Impacts: Global Call Center Outsourcing Market Will Accelerate at a CAGR of Over 3% Through 2020-2024 | Increasing Use of RPA in Call Centers to Boost Growth | Technavio


Technavio has been monitoring the global call center outsourcing market size and it is poised to grow by USD 13.67 billion during 2020-2024, progressing at a CAGR of over 3% during the forecast period. The report offers an up-to-date analysis regarding the current market scenario, latest trends and drivers, and the overall market environment.

Technavio suggests three forecast scenarios (optimistic, probable, and pessimistic) considering the impact of COVID-19. Please Request Latest Free Sample Report on COVID-19 Impact

The market is concentrated, and the degree of concentration will accelerate during the forecast period. Atento SA, Bertelsmann SE & Co. KGaA, Hinduja Global Solutions Ltd., Sitel Group, StarTek Inc., Sykes Enterprises Inc., SYNNEX Corp., Teleperformance SE, Transcom Holding AB, and TTEC Holdings Inc. are some of the major market participants. To make the most of the opportunities, market vendors should focus more on the growth prospects in the fast-growing segments, while maintaining their positions in the slow-growing segments.

The increasing use of RPA in call centers has been instrumental in driving the growth of the market. However, the limitations in outsourcing call center operations might hamper the market growth.

Call Center Outsourcing Market 2020-2024 : Segmentation

Call Center Outsourcing Market is segmented as below:

To learn more about the global trends impacting the future of market research, download a free sample: https://www.technavio.com/talk-to-us?report=IRTNTR44456

Call Center Outsourcing Market 2020-2024 : Scope

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources. Our call center outsourcing market report covers the following areas:

This study identifies the rise of emerging countries as call center destinations as one of the prime reasons driving the call center outsourcing market growth during the next few years.

Call Center Outsourcing Market 2020-2024 : Vendor Analysis

We provide a detailed analysis of around 25 vendors operating in the call center outsourcing market, including some of the vendors such as Atento SA, Bertelsmann SE & Co. KGaA, Hinduja Global Solutions Ltd., Sitel Group, StarTek Inc., Sykes Enterprises Inc., SYNNEX Corp., Teleperformance SE, Transcom Holding AB, and TTEC Holdings Inc. Backed with competitive intelligence and benchmarking, our research reports on the Call center outsourcing market are designed to provide entry support, customer profile and M&As as well as go-to-market strategy support.

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Call Center Outsourcing Market 2020-2024 : Key Highlights

Table Of Contents :

Executive Summary

Market Landscape

Market Sizing

Five Forces Analysis

Market Segmentation by End-user

Customer Landscape

Geographic Landscape

Market Drivers ? Demand led growth

Market Challenges

Market Trends

Vendor Landscape

Vendor Analysis

Appendix

About Us

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions. With over 500 specialized analysts, Technavio's report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio's comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.


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