Le Lézard
Classified in: Health, Business, Covid-19 virus
Subject: SCZ

National Bank Announces New Support Measures and a Special Approach for Seniors


MONTREAL, April 3, 2020 /CNW Telbec/ - National Bank is announcing new measures for mortgage loans, credit cards and everyday banking transactions to support its clients dealing with the exceptional circumstances caused by COVID-19.

National Bank is doing three important things for its clients with these measures:

National Bank is also launching a special measure for seniors. The Bank will write to all its clients who are aged 75 or older, and/or living in a long-term care facility or in a seniors' residence to make sure they have all the information they need at hand. We'll be implementing a process in our call centres to prioritize their calls, starting next week.

"In the past few weeks, we've helped tens of thousands of clients by offering them relief measures, payment deferrals and valuable advice and support. Our employees are handling every single request with the utmost care," said Lucie Blanchet, Executive Vice-President ? Personal Banking and Client Experience at National Bank. "The measures announced today, which will be added to those already in place, will allow us to offer extra help to people who need it most, especially seniors."

The main measures announced are as follows. Please consult the relevant pages on our website at www.nbc.ca for details on each measure.

Mortgage loans 

We'll be refunding interest charges: A few weeks ago, we introduced a mortgage payment deferral measure. Today, we're making a commitment to compensate all clients who defer their mortgage loan payments for the additional interest incurred during the deferral period. The amount will vary based on the mortgage balance and interest rate.

Credit cards 1

Everyday banking

We are temporarily waiving the following fees:

Related links

About National Bank of Canada
With $289 billion in assets as at January 31, 2020, National Bank of Canada, together with its subsidiaries, forms one of Canada's leading integrated financial groups. It has more than 26,000 employees in knowledge-intensive positions and has been recognized numerous times as a top employer and for its commitment to diversity. Its securities are listed on the Toronto Stock Exchange (TSX: NA). Follow the Bank's activities at nbc.ca or via social media such as Facebook, LinkedIn and Twitter.

 

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For details, please refer to the nbc.ca page for the appropriate credit card.

 


SOURCE National Bank of Canada


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