Le Lézard
Classified in: Tourism and vacations, Health
Subjects: HEALTH, TRAVEL, MISCELLANEOUS, MISCELLANEOUS

Flair Airlines Surges Customer Service Capability


Edmonton, Alberta., March 17, 2020 (GLOBE NEWSWIRE) -- We want to express deep appreciation to our passengers for their continued patronage and patience as we work through these unprecedented times. Ensuring both passenger and employee safety is our paramount priority and core to our identity as an airline. We, too, are Canadians being affected by this pandemic and resolve now more than ever to rise to the moment to keep Canadians connected, safe and confident. 

In a highly dynamic environment, we are constantly reviewing and adjusting our response to reflect evolving directives from government institutions and guidance from health organizations. Flair has implemented a revised rebooking policy to allow for additional flexibility for upcoming travel.

Change Policy for Existing Bookings:

For travel in March or April 2020 (regardless of booking date):

Change Policy for New Bookings:

We want our passengers to book with confidence for future travel. For bookings made in March 2020:

Contact Center

As mentioned, volumes at our contact center have been extremely high affecting our capability to meet the standard of responsiveness and accessibility we strive for. To remediate the situation, we have surged personnel and are in the process of a technical build to further increase capacity. We thank you again for your understanding and resolve to return the customer experience to normal soon.

Please continue to visit us online for communications and updated information.

We hope to see you onboard soon.

 

*Travel Vouchers will be in the full value of the original cancelled booking.  The voucher will not apply to optional fees such as baggage, seat selection, travel flex and priority boarding on future bookings.  Limit one per reservation, one transaction, non-transferable.

About Flair Airlines

Canadians continue to discover Flair as an affordable alternative to high-cost carriers who have typically plagued Canada with expensive airfares through market dominance. Flair's summer schedule includes Vancouver, Kelowna, Edmonton, Calgary, Winnipeg, Toronto, Ottawa, Halifax, Charlottetown, and St. John.   

For more information please visit www.flyflair.com


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