LumenVox releases advanced biometric authentication suite Version 8
SAN DIEGO, Jan. 29, 2020 /PRNewswire/ -- LumenVox, a global leader in speech and authentication solutions, released its most advanced suite of biometric authentication technologies to date, Version 8.
LumenVox' Version 8 harnesses the power of artificial intelligence and biometrics to simplify the customer-agent interaction. The existing, vulnerable security practices of call centers are strengthened with quick, effortless, and compliant multifactor biometric authentication. The identity of customers may now be validated easily and securely with the human voice.
The Version 8 Suite takes advantage of years of development, testing and expertise--and enters 2020 with more customer conveniences and improved user interfaces, enabling a variety of multi-modal solutions with the following:
Core Components
A core authentication engine, faster, more sophisticated and more accurate than ever before. It is reintroduced with passive integration, built on the latest Deep Neural Network (DNN) technology, which enables automated fraud scanning.
A state-of-the-art web service platform. Its capabilities cater to midsized call centers, with the upgraded capacity to handle hundreds of calls in parallel.
Autonomous Agent Control
LumenVox Agent Desktop Portal is now a tried, tested and true powerhouse for call agents--complete with an improved user interface. This portal automates the caller verification process, creating a streamlined workflow for caller agents. It provides an intuitive interface for the contact center agent. The easy integration results in significant cost-savings and a quick rollout for the entire solution.
Fraud Detection
LumenVox Fraud Scanner provides fraud alerts and automatic matching of voiceprints against a carefully-curated fraudster watchlist. It works 24/7 so the fraud team doesn't have to?utilizing continuous enrollment, verification adaptation and enrichments of voiceprints to quickly identify fraudsters.
With Version 8 enterprises can now rely confidently upon passive and active voice biometrics instead of weak passwords and pins. Version 8 is now available worldwide.
About LumenVox: LumenVox revolutionizes customer communication. Our flexible and cost-effective technology enables you to create effortless, secure customer-agent interactions in call center environments. We provide a complete suite of speech and multifactor authentication technology to make customer relations faster, stronger and safer than ever before. Our expertise is extensive?we support a multitude of applications for voice, facial biometrics, passive and active authentication, fraud prevention and public security. And we do it all by putting you and your customers first.
Contacts
Melinda Ziemer (Worldwide Director of Marketing) [email protected] +1 858-707-7700, say "Melinda Ziemer"
OKX, a leading Web3 technology company, today added support for Runes, a new fungible token standard by Casey Rodarmor, a former Bitcoin developer and artist, following today's Bitcoin halving. With this addition, users can now create, mint, manage...
Faraday Future Intelligent Electric Inc. ("Faraday Future" or the "Company") , a California-based global shared intelligent electric mobility ecosystem company, today announced that it received a letter (the "Nasdaq Letter") from The Nasdaq Stock...
Genifi Inc. (formerly Prodigy Ventures Inc.) ("genifi" or the "Company") today announced its financial results for the three months and year ended December 31, 2023. As previously reported, the Company sold TCB Corporation ("Prodigy Labs") on...
Sabre Corporation ("Sabre") announced plans to host a live webcast of its 2024 Annual Meeting of Stockholders on April 24, 2024 at 10:30 a.m. ET. The webcast will be accessible by visiting the Investor Relations section of Sabre's website...
Illinois House Speaker Emanuel "Chris" Welch was unanimously recommended to serve as the new Proviso Township Committeeman in a meeting held Friday evening of the Executive Committee, replacing the late Karen Yarbrough....
Nium, the global leader in real-time, cross-border payments, and Asia's leading payments, banking, and capital markets research firm, Kapronasia, today launched "Breaking Borders: The Revolution of Real-Time Cross-Border B2B Payments in Asia" - a new...