Credit cards challenged by alternative means in online travel payments
Plastic has traditionally been the main mode of paying for travel bookings online. In the past several years, however, alternatives such as digital wallets and local payment schemes have gained popularity. A recent survey cited in the report revealed that close to one in three consumers expect travel providers to offer multiple payment options. If not offered their preferred payment mean at the checkout, a double-digit share of respondents would feel frustrated.
The number of payment methods on offer in digital travel is rising
With cart abandonment rates in travel & airlines sector being the highest across all E-Commerce sectors, businesses are taking their customers' concerns seriously and are adding a growing number of payment methods to their offerings. Furthermore, mobile checkout is being optimized by adding seamless payment methods such as mobile wallets.
Companies Mentioned
Airbnb Inc.
Alibaba Group Holdings
Apple Inc
Booking Holdings Inc.
Cleartrip Pvt. Ltd.
easyJet PLC
Mastercard Inc.
PayPal Inc.
Tencent Holdings
Visa Inc.
Key Topics Covered
1. Management Summary
2. Global
Online Travel Payment Overview & Trends, January 2020
Online Travel Sales, in USD billion, 2019e & 2023f
Top 3 Payment Methods Preferred To Pay For Trips, in % of Travelers, 2018
Share of Travelers Who Want a Range of Payment Options When Booking Holidays Online, in %, 2018
Share of Travelers Who Feel Frustrated When They Are Not Able To Pay With Their Preferred Payment Method When Booking Holidays Online, in %, 2018
Cart Abandonment Rate by Selected Industries, in %, 2018
Top Reasons Cart Abandonment in Travel and Airline Booking, in % of Respondents, 2018
Share of Airline Passengers Who Would Pay for Last-Minute Purchases With An Airline App, in %, 2019
Top 6 Technology Investment Priorities of Hoteliers, July 2019
Products and Services That Consumers Would Pay For Via Voice Recognition, incl. Travel-Related Categories, in % of Consumers, Q2 2019
3. North America 3.1. Regional
Share of Travelers Who Find Ease of Payment To Be An Important Factor When Choosing An Online Travel Agency, in % of Travelers, September 2019
3.2. USA
Online Travel Sales, in USD billion, and in % Year-on-Year Change, 2017 - 2022f
Top Payment Methods Used On Online Travel Websites, in % of Consumers, 2017 & 2018
Share of Travelers Who Prefer To Use Credit Card Over Other Payment Methods When Traveling, in %, March 2019
Ways in Which Travelers Would Use Points or Miles From a Travel Rewards Credit Card, in % of Travelers, February 2019
Share of Travelers Who Plan to Use a Credit Card to Fund Their Summer Travel, in %, February 2019
Share of Internet Users Who Would Be More Likely To Take A Trip If They Could Pay For It Over Time With Something Other Than Credit Card, in %, May 2018
Breakdown of Actual and Preferred Payment Methods To Pay For Purchases When Traveling, in % of Millennial & Gen Z Travelers, August 2019
Share of Travelers Who Would Be Comfortable Booking a Trip by Voice, in %, 2018
Breakdown of E-Commerce Transactions by Payment Method, in %, 2018e
Payment Methods Accepted by Top 3 Travel Websites, January 2020
4. Asia-Pacific 4.1. Regional 4.2. China 4.3. Japan 4.4. South Korea 4.5. India 4.6. Australia 4.7. Southeast Asia
5. Europe 5.1. Regional 5.2. UK 5.3. Germany 5.4. France 5.5. Italy 5.6. Russia 5.7. Turkey
6. Latin America 6.1. Regional 6.2. Brazil 6.3. Argentina
7. Middle East & Africa 7.1. Regional 7.2. Saudi Arabia 7.3. UAE 7.4. South Africa
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