Le Lézard
Classified in: Science and technology
Subjects: LAW, PSF

Bell ready to test innovative AI system to block more fraudulent phone calls

MONTRÉAL, Jan. 17, 2020 /CNW Telbec/ - Bell has developed network technology based on Artificial Intelligence (AI) that could block approximately 120 million more fraudulent telephone calls per month than Bell is able to stop using call-blocking methods currently mandated by the Canadian Radio-television and Telecommunications Commission (CRTC).

"Canadians rely on their phones to stay connected with family, friends, customers and colleagues, and customers at all carriers are justifiably frustrated by the volume of fraud calls they continue to receive," said Rizwan Jamal, President of Bell Residential and Small Business. "Our industry has made solid progress in combatting these scam calls, and Bell's innovative new AI process would further dramatically reduce the number that get through to customers. We're ready to take the next step, and while we welcome today's decision by the CRTC to move the process forward, we eagerly await its approval to launch our trial."

Bell's trial application builds on the CRTC's Compliance and Enforcement and Telecom Regulatory Policy CRTC 2018-484: Implementation of universal network-level blocking of calls with blatantly illegitimate caller identification. As part of the process, the CRTC mandated that Canadian telephone providers implement call-blocking technology by December 17, 2019.

Bell is now preventing approximately 220 million such calls from reaching customers each month using universal network-level call blocking; other Canadian carriers are also blocking tens of millions of scam calls monthly. However, the CRTC acknowledged that current call-blocking approaches are only part of the solution and encouraged carriers to continue working on further remedies.

Based on the latest AI and machine learning technologies, Bell's enhanced call-block system uses defined sets of typical call characteristics and proprietary algorithms to analyse and identify scam calls, even as fraudsters attempt to employ techniques to defeat the system.

The proposed solution is consistent with CRTC policy as only verifiably fraudulent calls would be blocked. Before any blocking, a secondary process validates the fraudulent nature of the calls, including cross-referencing the system's determinations with the Canadian Anti-Fraud Centre (CAFC), the central agency that collects information and criminal intelligence on matters such as mass marketing fraud, Internet fraud and identification theft complaints.

About Bell
Bell is Canada's largest communications company, providing advanced broadband wireless, TV, Internet and business communication services throughout the country. Bell Media is Canada's premier multimedia company with leading assets in television, radio, out of home and digital media. Founded in Montréal in 1880, Bell is wholly owned by BCE Inc. To learn more, please visit Bell.ca or BCE.ca.

The Bell Let's Talk initiative promotes Canadian mental health with national awareness and anti-stigma campaigns like Bell Let's Talk Day, taking place on January 29, and significant Bell funding of community care and access, research and workplace leadership initiatives throughout the country. To learn more, please visit Bell.ca/LetsTalk.

Media inquiries:

Jacqueline Michelis

Investor inquiries:

Thane Fotopoulos


SOURCE Bell Canada

These press releases may also interest you

18 fév 2020
Testing was conducted on an ASTRO P25 system in Melbourne, Australia, using the DRG100-P25 Digital Radio Gateway in accordance with Project 25 Technology Interest Group (PTIG) procedures. Omnitronics Gateways and Dispatch systems are now an...

18 fév 2020
Biotech Institute, LLC, the global leader in hemp and cannabis plant breeding, science, and innovation, and Booshoot, LLC ("Booshoot") announced today that they have finalized a groundbreaking technology licensing agreement that will set a new...

18 fév 2020
After seeing a pattern of concerning data related to election security, Ingalls Information Security has prepared a threat model entitled, "How the 2020 Presidential Election Could Be Hacked." The model was presented in a whitepaper recently...

18 fév 2020
The MyVote app is a non-partisan, pro-democracy response to the current threats on citizens' privacy, fundamental rights and free elections in 2020. This mobile security and privacy app is being launched today through a strategic partnership led by...

18 fév 2020
UBM BN Co., Ltd., the fair manager of SECON 2020 originally scheduled for 18 - 20 March 2020 has made the decision to reschedule the event to 6 - 8 July at KINTEX, Korea.   The decision is taken after careful consideration and close consultations...

18 fév 2020
ScreenRec has been widely recognized as one of the best free screen recording software available. Previously, only Windows users could benefit from its cloud storage, private link sharing, and upscale security features. Now, however, ScreenRec has...

News published on 17 january 2020 at 15:46 and distributed by: