Things Remembered Thrives with Workforce Dimensions from Kronos
Things Remembered, a leading retailer of personalized gifts, is using
Workforce Dimensions from Kronos
Incorporated to optimize workforce productivity and deliver a modern
user experience that empowers its teammates to create personal and
memorable experiences for customers who shop online or via the
retailer's catalog.
News Facts
Things Remembered is optimizing productivity using Workforce
Dimensions to more efficiently and effectively meet surging demand
for home delivery and in-store pickup options.
Analytics embedded within Workforce Dimensions and powered by AIMEE,
an artificial intelligence engine built for managers and
employees, arms supervisors with real-time workforce data to
enable strategic decision-making by quickly identifying trends and
predicting outcomes related to engagement, performance, and
employee fatigue.
Greater visibility into attendance metrics enables supervisors to
identify and address absence trends weeks or even months before
they would otherwise be recognized.
Proactive compliance functionality helps supervisors track complex
compliance requirements and mitigate potential risks, alerting
them days before a potential issue surfaces so they may take
preventative action.
Workforce Dimensions offers a simple and flexible licensing model
that enables Things Remembered to substantially increase seasonal
workforce capacity as needed during peak times.
Things Remembered is transforming the role of its people managers and
giving all teammates the modern employee experience they expect with
Workforce Dimensions.
Data-driven automation empowers supervisors to schedule teammates
based on demand, streamline payroll processing, and complete
common workflows ? such as time-off requests, timecard approvals,
and shift-swaps ? in real time using one-click actions. As a
result, supervisors can spend more time supporting their teams and
prioritizing customer orders.
Self-service features and one-click actions enable teammates to
request time off, check time-off balances, view schedules, and
compare hours week-over-week, without manager assistance, right
from their smartphone or using an on-site kiosk at the retailer's
fulfillment center.
Teammates are automatically notified if they forget to clock in or
out of a shift, giving them the opportunity to correct their
timecard within the designated pay period and eliminating the
liability of having supervisors edit employee timecards on their
behalf.
Supporting Quotes
Rich Farruggia, vice president, human resources, Things Remembered "Over
the years we've tailored our omni-channel strategy to optimize
operations ? not only to drive greater productivity, but to create
positive workplace experiences that both inspire our full- and
part-time teammates and motivate seasonal workers to return year after
year. Our decision to onboard Things Remembered to Workforce
Dimensions was made to keep pace with modern expectations around the
future of work in retail and equip all employees with the industry's
most advanced suite of workforce management capabilities."
Amanda Nichols, senior manager, retail, hospitality, and food
service practice group, Kronos "Things Remembered has
embarked on an exciting new chapter with Kronos to empower teams with
the most advanced workforce management technologies combined with
support from a dedicated customer success team with detailed knowledge
of the retailer's industry and warehouse environment. This will help
Things Remembered attract and retain the most engaged workforce
possible throughout the year."
Request
a meeting at NRF 2020: Retail's Big Show, Jan. 12-14, in New York
City and visit Kronos in booth 5437 to experience HR, pay, talent,
task, and time solutions that simply work.
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About Things Remembered Things Remembered is the leading
omni-channel retailer of personalized gifts and specializes in making
everything personal with more care, thought and love. For more than 50
years, the brand has been an expert in adding the personal touch through
heartfelt or humorous messages, unique monograms and more. Things
Remembered helps customers shop when, where and how they want through
its site ThingsRemembered.com,
local stores, by phone at 1.866.902.4438 and with business-to-business
representatives. Its exclusive merchandise, quality assortments,
unmatched in-store experience and dedicated employees set Things
Remembered apart. For personalization and gift-giving inspiration,
follow Things Remembered on Instagram, Facebook,
and Twitter.
Things Remembered is a brand of Enesco, LLC, a global leader in the
giftware, home décor and accessories industries. Serving more than
44,000 customers worldwide, Enesco distributes products to a wide
variety of specialty card and gift retailers, home décor boutiques, as
well as mass-market chains, and online retailers.
About Kronos Incorporated Kronos is a leading provider of
workforce management and human capital management cloud solutions.
Kronos industry-centric workforce applications are purpose-built for
businesses, healthcare providers, educational institutions, and
government agencies of all sizes. Tens of thousands of organizations ?
including half of the Fortune 1000® ? and more than 40
million people in over 100 countries use Kronos every day. Visit www.kronos.com.
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