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xMatters Embeds Automated Incident Management Workflows Across the Enterprise to Enable Uninterrupted Customer Experiences


At KubeCon 2019, xMatters (www.xmatters.com), a digital service availability platform that prevents IT issues from becoming business problems, announced product advancements that strengthen an enterprise's ability to deliver uninterrupted customer experiences across the organization. New xMatters product capabilities include: a redesigned UI that brings workflows front and center; product advancements in Flow Designer, xMatters' visual workflow builder, that extend automated workflows to monitoring applications and hybrid cloud environments; and step-sharing capabilities to promote the adoption of incident management across enterprise teams and tools.

"Every business today is digital and as a result, customer experience has become a key measure of any company's digital transformation success," said Troy McAlpin, CEO at xMatters. "The xMatters platform delivers embedded incident management natively into a software developer or reliability engineer's workflow to equip them with the information they need and capabilities required to deliver uninterrupted customer experiences."

"With its rich pallet of automated workflows, xMatters is not only accelerating the effectiveness of core incident management teams, it's also helping to coordinate the widening variety of stakeholders, including developers and SREs, who are increasingly relevant to application service performance across the full lifecycle," said Dennis Drogseth, vice president, Enterprise Management Associates. "The enhanced auditing capabilities should also provide strong value in improving efficiencies and effectiveness across IT and development teams to enhance the overall customer experience."

xMatters Helps Reduce Toil with an Intelligent, Automated Approach to Incident Management

Today, nearly everyone in the enterprise plays a critical role in delivering digital services that customers rely upon. According to an xMatters industry survey Incident Management in the Age of Customer-Centricity, also released today, 91.7% of respondents reported that delivering a superior customer experience is a priority in their role.

"Teams are often burdened with toil that includes managing incidents, which presents the opportunity for an intelligent, automated approach to incident management," said Doug Peete, CPO at xMatters. "Organizations are no longer just concerned with major incidents. They also want to know when an event that impacts their service is detected. To address this need, we're introducing new types of interactions with monitoring tools and on-prem systems to better equip teams with the information they need to keep services up and running."

As the responsibility for customer experience extends to new teams throughout the enterprise, product, development, SRE, and IT Ops teams must be equipped with automated workflows that address incidents regardless of the infrastructure, monitoring platform or support tools used. To address this demand, xMatters' redesigned UI offers a unified view and dashboard to oversee end-to-end incident management workflow processes. Additional product advancements include:

xMatters embeds incident management in more teams and tools throughout the enterprise via automated workflows and by accommodating the widening range of on-call responders. As a result, organizations are empowered to positively impact customer experiences and drive a rapid cadence of new digital service experiences.

Visit xMatters at KubeCon 2019

Additional Resources

About xMatters

xMatters is a digital service availability platform that helps enterprises prevent, manage, and resolve IT incidents. From the Global 2000 to small workgroups and innovative DevOps teams, organizations around the world rely on xMatters to maintain operational visibility and control in highly complex IT environments. By providing toolchain integrations with hundreds of IT management, security, and DevOps applications, xMatters allows organizations to automate key processes and streamline workflows. xMatters is trusted by leading global companies including BMC Software, Credit Suisse, Danske Bank, DXC technology, Experian, NVIDIA, ViaSat, and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. For more information, please visit www.xMatters.com.


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News published on 18 november 2019 at 08:10 and distributed by: