Le Lézard
Classified in: Health, Business
Subjects: SVY, SCZ

Senior Living Community Reputations Succeed or Fail Based on Quality of Their Staff, J.D. Power Finds


COSTA MESA, Calif., Oct. 24, 2019 /PRNewswire/ -- The key to winning the hearts and minds of senior living community residents and their families is ensuring the facility has a great staff that communicates clearly, knows personal details about residents and makes them feel like they are part of a community. According to the J.D. Power 2019 U.S. Senior Living Satisfaction Study,SM released today, a large number of senior living facilities are delivering on those criteria regularly, but many still have a great deal of room for improvement.

"It should come as little surprise that senior living facility residents and their families are looking for a true community experience," said Greg Truex, Managing Director of J.D. Power Health Intelligence. "An engaged, attentive staff plays a major role in creating that environment. However, with one-fifth of residents surveyed for the study saying that they were never given an in-person orientation to their community and more than half saying the staff does not know anything about them personally, there is room for industry-wide improvement."

Following are some key findings of the 2019 study:

Study Ranking

Life Care Services ranks highest with an overall satisfaction score of 843. Sunrise Senior Living (794) ranks second and Five Star Senior Living (787) ranks third.

The J.D. Power 2019 U.S. Senior Living Satisfaction Study measures resident and family satisfaction with the nation's largest providers of residential communities for seniors. Overall satisfaction is measured across seven factors of the resident experience (listed in order of importance): services and activities; community staff; food and beverage; new resident orientation; resident cost; community and grounds; and resident apartment unit. The study is based on responses from 3,021 residents (or their decision-maker) living in an independent, assisted-living or memory care community within the previous five years. It was fielded in June through August 2019.

For more information about the U.S. Senior Living Satisfaction Study, visit http://www.jdpower.com/business/resource/senior-living-study.

See the online press release at http://www.jdpower.com/pr-id/2019199.

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, South America, Asia Pacific and Europe.

Media Relations Contacts
Geno Effler, J.D. Power; Costa Mesa, Calif.; 714-621-6224; [email protected]
John Roderick; St. James, N.Y.; 631-584-2200; [email protected]

About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

 

J.D. Power corporate logo. (PRNewsFoto/J.D. Power) (PRNewsFoto/) (PRNewsfoto/J.D. Power)

SOURCE J.D. Power


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