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2018-2019 Annual Report of the Québec Ombudsman - News release 1


Public services with excessive red tape exclude the neediest citizens

QUÉBEC CITY, Sept. 26, 2019 /CNW Telbec/ - Today, Ombudsperson Marie Rinfret tabled her 2018-2019 Annual Report at the National Assembly. The report presents her findings concerning the quality and integrity of Québec public services. In it she cites numerous cases in which public services do not factor in the red tape imposed on citizens. Rules for accessing the different programs are too complex for some people concerned, and as a result, they are deprived of services they should be getting.

Logo: the Québec Ombudsman (CNW Group/Protecteur du citoyen)

 

"I'm particularly concerned about public service access for people who are the most vulnerable because of their health, age, social and economic condition or their isolation. When access rules are too complicated, they deprive people of the services they need and have the right to," said Ombudsperson Marie Rinfret.

 

Examples of administrative requirements that are too onerous

Put yourself in citizens' shoes

 

"With this year's findings, I'm more convinced than ever that public bodies must put themselves in citizens' shoes and take the trouble to go over the requirements and real impact of their programs attentively. Failure to do this adversely affects the citizens in question, especially the neediest among them," Ombudsperson Marie Rinfret concluded.

 

The Québec Ombudsman in 2018-2019: a few figures

2019 marks the 50th anniversary of the Québec Ombudsman. Since 1969, the institution has acted independently and impartially to ensure that the rights of citizens are upheld in their interactions with public services. Its services are free of charge and user-friendly.

See the highlights at rapportannuel.protecteurducitoyen.qc.ca.

Person in charge of media relations:
Carole-Anne Huot
Phone: (418) 646-7143/Cell: (418) 925-7994/Email: carole-anne.huot@protecteurducitoyen.qc.ca 

Logo: 50th Quebec Ombudsman (CNW Group/Protecteur du citoyen)

SOURCE Protecteur du citoyen


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News published on 26 september 2019 at 10:35 and distributed by: