Le Lézard
Classified in: Health
Subjects: AVO, CPG

2018-2019 Annual Report of the Québec Ombudsman - News release 3


Serious service failings in the health and social services sector

QUÉBEC CITY, Sept. 26, 2019 /CNW Telbec/ - In her 2018-2019 Annual Report released today, Ombudsperson Marie Rinfret presents the main shortcomings seen in the health and social services network. These flaws mean that people are deprived of the services to which they have a right.

Logo: the Québec Ombudsman (CNW Group/Protecteur du citoyen)

 

"I'm concerned about the fact that, again this year, nearly half of health and social services complaints and reports are substantiated. Since the Québec Ombudsman usually intervenes as the second level of recourse, after the institution's service quality and complaints commissioner, this figure remains too high," said the Ombudsperson.

 

Examples of failings

The three main reasons for substantiated complaints and reports concerning the health and social services network are lengthy wait times, poor service quality and failure to respect citizens' rights. In 2018-2019, the Québec Ombudsman intervened regarding 39 of the network's 51 institutions, 14 other network-affiliated institutions, 40 private seniors' residences, 18 community organizations and 8 pre-hospital emergency services.

See the highlights at rapportannuel.protecteurducitoyen.qc.ca.

Person in charge of media relations:
Carole-Anne Huot
Phone: (418) 646-7143/Cell: (418) 925-7994/Email: [email protected]

Logo: 50th Quebec Ombudsman (CNW Group/Protecteur du citoyen)

SOURCE Protecteur du citoyen


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