Le Lézard
Classified in: Science and technology
Subjects: Product/Service, Webcast

Khoros Announces Autumn 2019 Innovation Release


Khoros, LLC (www.khoros.com), the global leader in digital customer engagement, today announced its Autumn 2019 Innovation Release. Focused on major enhancements to the Khoros Communities solution, this release delivers Community Syndication, Group Hubs, advanced Platform Integration and other performance-enhancing capabilities to further extend the market leadership of the Communities solution.

"Brands that host their own communities know these are incredibly powerful tools for meaningful customer engagement," says Jack Blaha, CEO of Khoros. "We invest heavily in community solutions because we've seen firsthand the impact on our customers' business ? higher retention, lower cost to serve, and more revenue."

According to a recent Forrester study, over 75% of consumers rated a brand's online community as a very valuable resource, but only 14% said they had visited an online community in the last six months.1 Embedding trusted peer content into every step of the customer's path unlocks the potential of a community to improve the entire experience.

Key capabilities in the Autumn 2019 Innovation Release include:

Khoros customers are already achieving measurable results by activating their communities. According to Khoros' data, mature communities source, on average, 70% of their traffic from organic search. Embedding Q&A's or reviews from a brand's community in ecommerce product pages can nearly triple conversion rates. Finally, having an active branded community can have a real impact on a company's bottom line ? saving millions of dollars per year through the ability to answer customer support needs in a dedicated community.

As the proven leader in online community solutions with over 450 customers and 5 billion page views per year, Khoros has the technology and expertise to guide brands through their development of community-powered customer journeys. Join our webinar at 12pm US Central on September 26 to find out more.

About Khoros

Khoros, built from Spredfast + Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.

  1. A commissioned study conducted by Forrester on behalf of Khoros, July 2019.

 


These press releases may also interest you

at 07:00
Palantir Technologies Inc. today announced that it was selected by the Defense Information Systems Agency (DISA) to deliver an Electromagnetic Battle Management - Joint Decision Support (EMBM-J DS) Prototype. This effort will provide the Department...

at 06:30
The Actuators market is estimated at USD 67.7 billion in 2024 and is projected to reach USD 94.8 billion by 2029, at a CAGR of 7.0 % from 2024 to 2029 according to a new report by MarketsandMarketstm. The growth can be attributed to growing...

at 06:13
JinkoSolar Holding Co., Ltd. ("JinkoSolar" or the "Company") , one of the largest and most innovative solar module manufacturers in the world, today announced that since March 20, 2024, the Company has repurchased 788,178 American depositary shares...

at 06:05
AIS Healthcare, a leading provider of targeted drug delivery (TDD) and infusion care solutions, is proud to recognize March 25-31 as National Physicians Week. This week and throughout the year, we celebrate the dedication of physicians who selflessly...

at 06:02
With thousands of press releases published each week, it can be difficult to keep up with everything on PR Newswire. To help journalists and consumers stay on top of the week's most newsworthy and popular releases, here's a recap of some major...

at 06:00
G-P (Globalization Partners), the recognized leader in the global employment market, and standard bearer for industry compliance, today announced it was awarded 50 leader badges in G2's 2024 Spring Report, including Employer of Record Leader, Global...



News published on and distributed by: